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Windows 7 in place upgrade to windows 10 1809 failing on al computers RRS feed

  • Question

  • Upgrade from windows 7 to windows 1809 / 1903 is failing on all or computers, either trough MDT or manual inplace upgrade.

    If we upgrade the windows 7 pc's to 1703 first and the to 1809 it works.

    Dump file:


    Microsoft (R) Windows Debugger Version 10.0.17134.1 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [D:\Temp\Windows 10 setup error\mndCF7A.diagerr.mdmp]
    User Mini Dump File: Only registers, stack and portions of memory are available

    Symbol search path is: srv*
    Executable search path is: 
    Windows 7 Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: SingleUserTS
    Machine Name:
    Debug session time: Tue May 28 15:48:47.000 2019 (UTC + 2:00)
    System Uptime: not available
    Process Uptime: 0 days 0:01:36.000
    ................................................................
    .....................................
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (d94.b5c): Access violation - code c0000005 (first/second chance not available)
    ntdll!NtGetContextThread+0xa:
    00000000`77d2a55a c3              ret
    0:014> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************

    GetUrlPageData2 (WinHttp) failed: 12002.

    KEY_VALUES_STRING: 1


    TIMELINE_ANALYSIS: 1

    Timeline: !analyze.Start
        Name: <blank>
        Time: 2019-05-28T14:12:39.891Z
        Diff: 1432891 mSec

    Timeline: Dump.Current
        Name: <blank>
        Time: 2019-05-28T13:48:47.0Z
        Diff: 0 mSec

    Timeline: Process.Start
        Name: <blank>
        Time: 2019-05-28T13:47:11.0Z
        Diff: 96000 mSec


    DUMP_CLASS: 2

    DUMP_QUALIFIER: 400

    CONTEXT:  (.ecxr)
    rax=0000000000000000 rbx=0000000000000000 rcx=b4da38a494fb0000
    rdx=00000240005c0003 rsi=0000000000000001 rdi=0000000000000003
    rip=000007fee709d013 rsp=0000000003c2e6d0 rbp=0000000003c2e779
     r8=00000000003806a0  r9=0000000003c2e4b0 r10=0000000000000000
    r11=0000023f00650002 r12=0000000003c2eb98 r13=0000000003c2ec30
    r14=0000000003c2ef40 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    UpdateAgent!CUpdateEvaluator::ServiceOrUpgradeOS+0xdbf:
    000007fe`e709d013 4c897848        mov     qword ptr [rax+48h],r15 ds:00000000`00000048=????????????????
    Resetting default scope

    FAULTING_IP: 
    UpdateAgent!CUpdateEvaluator::ServiceOrUpgradeOS+dbf
    000007fe`e709d013 4c897848        mov     qword ptr [rax+48h],r15

    EXCEPTION_RECORD:  (.exr -1)
    ExceptionAddress: 000007fee709d013 (UpdateAgent!CUpdateEvaluator::ServiceOrUpgradeOS+0x0000000000000dbf)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000001
       Parameter[1]: 0000000000000048
    Attempt to write to address 0000000000000048

    DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_WRITE

    PROCESS_NAME:  SetupHost.exe

    FOLLOWUP_IP: 
    UpdateAgent!CUpdateEvaluator::ServiceOrUpgradeOS+dbf
    000007fe`e709d013 4c897848        mov     qword ptr [rax+48h],r15

    WRITE_ADDRESS:  0000000000000048 

    ERROR_CODE: (NTSTATUS) 0xc0000005 - De instructie op 0x%p verwijst naar geheugen op 0x%p. Het geheugen kan niet worden %s.

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - De instructie op 0x%p verwijst naar geheugen op 0x%p. Het geheugen kan niet worden %s.

    EXCEPTION_CODE_STR:  c0000005

    EXCEPTION_PARAMETER1:  0000000000000001

    EXCEPTION_PARAMETER2:  0000000000000048

    WATSON_BKT_PROCSTAMP:  fc58945

    WATSON_BKT_PROCVER:  10.0.17763.345

    PROCESS_VER_PRODUCT:  Microsoft® Windows® Operating System

    WATSON_BKT_MODULE:  UpdateAgent.dll

    WATSON_BKT_MODSTAMP:  73f424cc

    WATSON_BKT_MODOFFSET:  bd013

    WATSON_BKT_MODVER:  10.0.17763.1

    MODULE_VER_PRODUCT:  Microsoft® Windows® Operating System

    BUILD_VERSION_STRING:  6.1.7601.24441 (win7sp1_ldr.190418-1735)

    MODLIST_WITH_TSCHKSUM_HASH:  df2b4bd0b119c24792f0933e542b9c5104d83b9e

    MODLIST_SHA1_HASH:  5c724365a08c5ee2efaee3ba3b47b36803ce0000

    DUMP_FLAGS:  0

    DUMP_TYPE:  2

    ANALYSIS_SESSION_HOST:  DT02619

    ANALYSIS_SESSION_TIME:  05-28-2019 16:12:39.0891

    ANALYSIS_VERSION: 10.0.17134.1 amd64fre

    THREAD_ATTRIBUTES: 
    PROBLEM_CLASSES: 

        ID:     [0n309]
        Type:   [@ACCESS_VIOLATION]
        Class:  Addendum
        Scope:  BUCKET_ID
        Name:   Omit
        Data:   Omit
        PID:    [Unspecified]
        TID:    [0xb5c]
        Frame:  [0] : UpdateAgent!CUpdateEvaluator::ServiceOrUpgradeOS

        ID:     [0n282]
        Type:   [INVALID_POINTER_WRITE]
        Class:  Primary
        Scope:  BUCKET_ID
        Name:   Add
        Data:   Omit
        PID:    [Unspecified]
        TID:    [0xb5c]
        Frame:  [0] : UpdateAgent!CUpdateEvaluator::ServiceOrUpgradeOS

        ID:     [0n307]
        Type:   [NULL_CLASS_PTR_WRITE]
        Class:  Primary
        Scope:  DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
                BUCKET_ID
        Name:   Add
        Data:   Omit
        PID:    [0xd94]
        TID:    [0xb5c]
        Frame:  [0] : UpdateAgent!CUpdateEvaluator::ServiceOrUpgradeOS

    BUGCHECK_STR:  APPLICATION_FAULT_NULL_CLASS_PTR_WRITE_INVALID_POINTER_WRITE

    PRIMARY_PROBLEM_CLASS:  APPLICATION_FAULT

    LAST_CONTROL_TRANSFER:  from 000007fee709d338 to 000007fee709d013

    STACK_TEXT:  
    00000000`03c2e6d0 000007fe`e709d338 : 00000000`03c2e818 00000000`03c2e81c 00000000`03c2e800 00000000`00000000 : UpdateAgent!CUpdateEvaluator::ServiceOrUpgradeOS+0xdbf
    00000000`03c2e7e0 000007fe`e70a2770 : 000007fe`e7205b38 00000000`00000008 00000000`00000000 00000000`00000000 : UpdateAgent!CUpdateEvaluator::PrepareLateAcquisitionActionsUsingLocalCompDB+0x38
    00000000`03c2e8c0 000007fe`e7057dd1 : 00000000`00000029 00000000`00000000 00000000`03c2eaa0 00000000`00000001 : UpdateAgent!CUpdateEvaluator::PlanOperation+0xc8c
    00000000`03c2e9a0 000007fe`e7058c5a : 00000000`00000000 00000000`03c2f190 0000b4da`00000000 00000000`00000000 : UpdateAgent!CreateActionListInternal+0x2c65
    00000000`03c2f0b0 000007fe`e700cb77 : 00000000`00000000 00000000`00000000 000007fe`e71de370 00000000`03c2f0c0 : UpdateAgent!CreateActionList+0x4c6
    00000000`03c2f1f0 000007fe`e7010873 : 00000000`00000003 00000000`00000000 000007fe`e71df790 00000000`00000000 : UpdateAgent!CDeploymentSession::GenerateDownloadRequestForOS+0x4f7
    00000000`03c2f450 000007fe`e7478389 : 00000000`0000002d 000007fe`e70161c0 00000000`038b9a94 00000000`03c2f500 : UpdateAgent!CDeploymentSession::GenerateDownloadRequest+0x773
    00000000`03c2f590 000007fe`e7477c2e : 00000000`00000001 00000000`0386ada4 00000000`00000000 00000000`0039e3b0 : Facilitator!CFCAcquirerDCAT::GenerateDownloadRequestForPayload+0x3b9
    00000000`03c2f680 000007fe`e747d8c5 : 000007fe`e7470000 000007fe`e7470000 00000000`033b7b10 00000000`06ab8d24 : Facilitator!CFCAcquirerDCAT::Download+0x4de
    00000000`03c2f730 000007fe`e7f08f0f : 00000000`033b7b10 00000000`00000000 00000000`06ab8d24 00000000`0616c494 : Facilitator!CFCPayloadLatentAcquisition::Download+0x2a5
    00000000`03c2f7c0 000007fe`e7f0a69e : 00000000`00000003 00000000`00000000 00000000`00279160 00000000`00000000 : SetupCore!CDlpActionDU::ExecuteFacilitatorLatentAcquisition+0x543
    00000000`03c2f8a0 000007fe`e7f04f5a : 00000000`00000000 00000000`03c2fc50 00000000`00000000 00000000`037aab48 : SetupCore!CDlpActionDU::ExecuteDUImage+0x52a
    00000000`03c2fb60 000007fe`e7f76596 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`032875b0 : SetupCore!CDlpActionDU::ExecuteRoutine+0x1da
    00000000`03c2fbe0 000007fe`e7cc8133 : 00000000`032875b0 00000000`00000000 00000000`032875b0 00000000`032875b0 : SetupCore!CDlpActionImpl<CDlpErrorImpl<CDlpObjectInternalImpl<CUnknownImpl<IMoSetupDlpAction> > > >::Execute+0x1a6
    00000000`03c2fc70 000007fe`e7cba824 : 00000000`00000000 00000000`03c2fde0 00000000`032875c0 00000000`00000000 : WinDlp!CDlpTask::ExecuteAction+0x7b
    00000000`03c2fce0 00000000`77bb556d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : WinDlp!CDlpTask::ExecuteActionsThreadProc+0x3b4
    00000000`03c2fe40 00000000`77d1385d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
    00000000`03c2fe70 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d


    THREAD_SHA1_HASH_MOD_FUNC:  f335b71d99124ce4311f86be20baafef0da623e1

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  66b3920d9832264490ba5de2072493bcb5c658a1

    THREAD_SHA1_HASH_MOD:  f8d84c58d918fc433fbeede2e6ce268a695cbb52

    FAULT_INSTR_CODE:  4878894c

    SYMBOL_STACK_INDEX:  0

    SYMBOL_NAME:  UpdateAgent!CUpdateEvaluator::ServiceOrUpgradeOS+dbf

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: UpdateAgent

    IMAGE_NAME:  UpdateAgent.dll

    DEBUG_FLR_IMAGE_TIMESTAMP:  73f424cc

    STACK_COMMAND:  ~14s ; .ecxr ; kb

    FAILURE_BUCKET_ID:  NULL_CLASS_PTR_WRITE_c0000005_UpdateAgent.dll!CUpdateEvaluator::ServiceOrUpgradeOS

    BUCKET_ID:  X64_APPLICATION_FAULT_NULL_CLASS_PTR_WRITE_INVALID_POINTER_WRITE_UpdateAgent!CUpdateEvaluator::ServiceOrUpgradeOS+dbf

    FAILURE_EXCEPTION_CODE:  c0000005

    FAILURE_IMAGE_NAME:  UpdateAgent.dll

    BUCKET_ID_IMAGE_STR:  UpdateAgent.dll

    FAILURE_MODULE_NAME:  UpdateAgent

    BUCKET_ID_MODULE_STR:  UpdateAgent

    FAILURE_FUNCTION_NAME:  CUpdateEvaluator::ServiceOrUpgradeOS

    BUCKET_ID_FUNCTION_STR:  CUpdateEvaluator::ServiceOrUpgradeOS

    BUCKET_ID_OFFSET:  dbf

    BUCKET_ID_MODTIMEDATESTAMP:  73f424cc

    BUCKET_ID_MODCHECKSUM:  2b1b3b

    BUCKET_ID_MODVER_STR:  10.0.17763.1

    BUCKET_ID_PREFIX_STR:  X64_APPLICATION_FAULT_NULL_CLASS_PTR_WRITE_INVALID_POINTER_WRITE_

    FAILURE_PROBLEM_CLASS:  APPLICATION_FAULT

    FAILURE_SYMBOL_NAME:  UpdateAgent.dll!CUpdateEvaluator::ServiceOrUpgradeOS

    WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/SetupHost.exe/10.0.17763.345/ fc58945/UpdateAgent.dll/10.0.17763.1/73f424cc/c0000005/000bd013.htm?Retriage=1

    TARGET_TIME:  2019-05-28T13:48:47.000Z

    OSBUILD:  7601

    OSSERVICEPACK:  24441

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK:  256

    PRODUCT_TYPE:  1

    OSPLATFORM_TYPE:  x64

    OSNAME:  Windows 7

    OSEDITION:  Windows 7 WinNt (Service Pack 1) SingleUserTS

    OS_LOCALE:  

    USER_LCID:  0

    OSBUILD_TIMESTAMP:  2019-04-19 04:42:46

    BUILDDATESTAMP_STR:  190418-1735

    BUILDLAB_STR:  win7sp1_ldr

    BUILDOSVER_STR:  6.1.7601.24441

    ANALYSIS_SESSION_ELAPSED_TIME:  3361d

    ANALYSIS_SOURCE:  UM

    FAILURE_ID_HASH_STRING:  um:null_class_ptr_write_c0000005_updateagent.dll!cupdateevaluator::serviceorupgradeos

    FAILURE_ID_HASH:  {8d863ae4-d06f-e0f8-941d-d48fcee4277f}

    Followup:     MachineOwner
    ---------

    Tuesday, May 28, 2019 2:59 PM

All replies

  • You may try to upgrade via Media Creation Tool.

    Otherwise you may go for a clean install by creating a bootable USB from Windows 10 ISO. Kindly follow the following link:

    https://www.microsoft.com/en-in/software-download/windows10


    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Wednesday, May 29, 2019 12:31 AM
  • Hi,

    From the dump, we can see FAILURE_MODULE_NAME:  UpdateAgent. Please update the Windows Update Agent to the latest version then upgrade again.

    How to update the Windows Update Agent to the latest version

    https://support.microsoft.com/en-us/help/949104/how-to-update-the-windows-update-agent-to-the-latest-version

    If the issue persists, disable the firewall and security software then use MCT to have a try.

    Best Regards,


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, May 30, 2019 8:07 AM
    Moderator
  • Hi, 
    Was your issue solved?
    If yes, would you like to share your solution in order that other community members could find the helpful reply quickly.
    If no, please reply and tell us the current situation in order to provide further help. 
    Best Regards,

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Sunday, June 2, 2019 4:41 PM
    Moderator
  • I'm having the same issue trying to In-Place Upgrade just one laptop to Windows 10 1903 through MDT. The rest of our computers have updated correctly. I performed an sfc /scannow and it finished without errors.

    I've tried David_Ding2018's suggestion to update the Windows Update Agent using the "Manually download the Windows Update Agent from the Microsoft Download Center" section. The version of %WINDIR%\system32\wuaueng.dll stayed the same after the update: 7.6.7601.24436, so I don't think that's it.

    Here's more information:

    setuperr.log (only relevant FatalError):

    2019-08-21 17:28:46, FatalError [0x090001] PANTHR Exception (code 0xC0000005: ACCESS_VIOLATION)
    occurred at 0x000007FEED9BF402 in C:\$WINDOWS.~BT\DUImageSandbox\metadata\UpdateAgent.dll
    (+00000000000CF402).  Minidump attached (90100 bytes) to diagerr.xml and
    C:\$WINDOWS.~BT\Sources\Panther\mnd9F48.diagerr.mdmp.

    The file it complains about, C:\$WINDOWS.~BT\DUImageSandbox\metadata\UpdateAgent.dll, has version 10.0.18362.1, and C:\$WINDOWS.~BT\Sources\SetupHost.exe has the same version.

    mnd9F48.diagerr.mdmp: (click to download)

    0:011> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************
    
    Failed calling InternetOpenUrl, GLE=12029
    
    FAULTING_IP: 
    UpdateAgent!CUpdateEvaluator::ServiceOrUpgradeOS+f26
    000007fe`ed9bf402 4c896848        mov     qword ptr [rax+48h],r13
    
    EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 000007feed9bf402 (UpdateAgent!CUpdateEvaluator::ServiceOrUpgradeOS+0x0000000000000f26)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000001
       Parameter[1]: 0000000000000048
    Attempt to write to address 0000000000000048
    
    PROCESS_NAME:  SetupHost.exe
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%08lx hace referencia a la memoria en 0x%08lx. La memoria no se pudo %s.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%08lx hace referencia a la memoria en 0x%08lx. La memoria no se pudo %s.
    
    EXCEPTION_PARAMETER1:  0000000000000001
    
    EXCEPTION_PARAMETER2:  0000000000000048
    
    WRITE_ADDRESS:  0000000000000048 
    
    FOLLOWUP_IP: 
    UpdateAgent!CUpdateEvaluator::ServiceOrUpgradeOS+f26
    000007fe`ed9bf402 4c896848        mov     qword ptr [rax+48h],r13
    
    MOD_LIST: <ANALYSIS/>
    
    FAULTING_THREAD:  00000000000006f8
    
    BUGCHECK_STR:  APPLICATION_FAULT_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_WRITE
    
    PRIMARY_PROBLEM_CLASS:  NULL_CLASS_PTR_DEREFERENCE
    
    DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
    
    LAST_CONTROL_TRANSFER:  from 000007feed9bf716 to 000007feed9bf402
    
    STACK_TEXT:  
    00000000`024ae790 000007fe`ed9bf716 : 00000000`024ae8b0 ffffffff`fffffffe 00000000`033c0b30 00000000`00000000 : UpdateAgent!CUpdateEvaluator::ServiceOrUpgradeOS+0xf26
    00000000`024ae8a0 000007fe`ed9c4fb0 : ffffffff`fffffffe 00000000`0000003c 00000000`00000000 00000000`00000000 : UpdateAgent!CUpdateEvaluator::PrepareLateAcquisitionActionsUsingLocalCompDB+0x3a
    00000000`024ae970 000007fe`ed97076d : 00000000`00000029 00000000`00000000 00000000`024aeb50 00000000`02ba56f0 : UpdateAgent!CUpdateEvaluator::PlanOperation+0xc8c
    00000000`024aea50 000007fe`ed971429 : 00000000`00000000 00000000`024af200 0000e1a8`00000000 00000000`00000000 : UpdateAgent!CreateActionListInternal+0x2c39
    00000000`024af120 000007fe`ed922650 : 00000000`00000000 00000000`00000000 000007fe`edafa590 00000000`024af130 : UpdateAgent!CreateActionList+0x4c9
    00000000`024af260 000007fe`ed92670f : 00000000`00000003 00000000`00000000 000007fe`edafbae0 00000000`00000000 : UpdateAgent!CDeploymentSession::GenerateDownloadRequestForOS+0x550
    00000000`024af4d0 000007fe`ee428c0a : 00000000`0000002d 000007fe`ed92d8f0 00000000`02bdc1c4 00000000`024af550 : UpdateAgent!CDeploymentSession::GenerateDownloadRequest+0x84f
    00000000`024af5e0 000007fe`ee4284b7 : 00000000`00000001 00000000`05a777c4 00000000`00000000 00000000`02bab670 : Facilitator!CFCAcquirerDCAT::GenerateDownloadRequestForPayload+0x3ba
    00000000`024af6d0 000007fe`ee42e215 : 000007fe`ee420000 000007fe`ee420000 00000000`02c4f2b0 00000000`03129d64 : Facilitator!CFCAcquirerDCAT::Download+0x4d7
    00000000`024af780 000007fe`e7e091eb : 00000000`02c4f2b0 00000000`00000000 00000000`03129d64 00000000`02c01754 : Facilitator!CFCPayloadLatentAcquisition::Download+0x2a5
    00000000`024af810 000007fe`e7e0a5e2 : 00000000`02ba1720 00000000`02ba1720 00000000`02ba1410 00000000`00000000 : SetupCore!CDlpActionDU::ExecuteFacilitatorLatentAcquisition+0x543
    00000000`024af8f0 000007fe`e7e0524a : 00000000`00000000 00000000`024afca0 00000000`00000000 00000000`0312a308 : SetupCore!CDlpActionDU::ExecuteDUImage+0x182
    00000000`024afbb0 000007fe`e7e7b79d : 00000000`02ba1410 00000000`02ba1410 00000000`02ba1410 00000000`02c9e570 : SetupCore!CDlpActionDU::ExecuteRoutine+0x1da
    00000000`024afc30 000007fe`e7bc83fb : 00000000`02c9e570 00000000`00000000 00000000`02c9e570 00000000`02c9e570 : SetupCore!CDlpActionImpl<CDlpErrorImpl<CDlpObjectInternalImpl<CUnknownImpl<IMoSetupDlpAction> > > >::Execute+0x1ad
    00000000`024afcc0 000007fe`e7bba951 : 00000000`00000000 00000000`024afe30 00000000`02c9e580 00000000`00000000 : WinDlp!CDlpTask::ExecuteAction+0x7b
    00000000`024afd30 00000000`7701556d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : WinDlp!CDlpTask::ExecuteActionsThreadProc+0x3b1
    00000000`024afe90 00000000`7727385d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
    00000000`024afec0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  updateagent!CUpdateEvaluator::ServiceOrUpgradeOS+f26
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: UpdateAgent
    
    IMAGE_NAME:  UpdateAgent.dll
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  1decfd98
    
    STACK_COMMAND:  ~11s; .ecxr ; kb
    
    FAILURE_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE_c0000005_UpdateAgent.dll!CUpdateEvaluator::ServiceOrUpgradeOS
    
    BUCKET_ID:  X64_APPLICATION_FAULT_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_WRITE_updateagent!CUpdateEvaluator::ServiceOrUpgradeOS+f26
    
    WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/SetupHost_exe/10_0_18362_1/57ff42f0/UpdateAgent_dll/10_0_18362_1/1decfd98/c0000005/000cf402.htm?Retriage=1
    
    Followup: MachineOwner
    ---------

    The laptop is a Windows 7 Pro x64, if you need more information let me know. Thanks!

    EDIT: one more thing: a compatibility scan exits with ERRORLEVEL -1047527161 (0xC1900107), running with start /wait setup.exe /quiet /auto upgrade /noreboot /compat scanonly.


    • Edited by mcornella Thursday, August 22, 2019 11:02 AM
    Thursday, August 22, 2019 10:58 AM