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I’ve added some additional Exchange mailboxes to my account but now I can’t seem to remove them anymore in Outlook as they don’t show up in my account settings or the additional mailboxes list. RRS feed

  • Question

  • I’ve added some additional Exchange mailboxes to my account but now I can’t seem to remove them anymore in Outlook as they don’t show up in my account settings or the additional mailboxes list.

    Right clicking on a mailbox and choosing “Close <mailbox>” produces the error:

    "This group of folders is associated with an e-mail account. To remove the account, click the File Tab, and on the Info tab, click Account Settings. Select the e-mail account, and then click Remove."

    As they are not listed there, how can I still close these mailboxes?

    Friday, November 23, 2018 6:05 AM

All replies

  • Exchange automatically adds mailboxes to outlook on which you have full access.

    Get full access removed and additional mailboxes will go away.


    Thanks, Ashish MCITP, MCT, MCSE

    • Proposed as answer by Yashbeni Thursday, January 3, 2019 4:15 PM
    Thursday, January 3, 2019 3:50 PM
  • You should disable Auto mapping features in outlook. Otherwise, you will see the whole mailbox which has full permission under your outlook. This will affect the performance of outlook. Especially if you have full permission to multiple room mailbox or user mailbox. Better Disable auto mapping and then manually add your required mailbox when you need.

    Hope below article will help you

    https://www.petri.com/disable-outlook-auto-mapping-for-users-with-full-access-permissions

    https://support.microsoft.com/en-ca/help/2646504/how-to-remove-automapping-for-a-shared-mailbox-in-office-365

    Regards,

    Joby

    Thursday, January 3, 2019 4:02 PM