New authenticator device not recognised by external organisation RRS feed

  • Question

  • Hi everyone

    I recently broke my phone which had my authenticator app installed on it.  The phone was completely dead so no way of removing the app etc.  However, I have now got a new phone and installed the authenticator app on it and can use this to sign into M365 for my organisation.

    However, I am also a member of a team in Microsoft Teams that is part of a different organisation.  Whenever I try to view this team I am prompted to accept the notification on Authenticator but I never get anything through on my new phone.  I assume the notification is still attempting to be sent to my old device?

    I just wanted to check, would this be something that needs to be resolved by the external organisation.  As mentioned, everything seems be working internally but I wasn't sure if the issue with the second org is something we can fix or somethingthey would need to do?

    Any information would be gratefully received.  Thanks in advance.

    Tuesday, November 3, 2020 10:10 AM

All replies

  • I have the exact same problem. I tried “transferring” my Authenticator accounts and the only one I cannot generate a QR code for is the external client account.
    Tuesday, November 3, 2020 5:09 PM
  • I am having the same issue I can’t get into Snapchat or instagram. My iPhone bugged out and doesn’t work anymore so I downloaded the Authenticator app and logged in like normal but the notifications for snap and insta don’t show up. Please help.
    Sunday, November 15, 2020 2:52 AM