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Skype meeting share and black screen issue RRS feed

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    Hi here,

    Running Skype meeting using Surface Pro 4 (W10 1809), and share a notepad on the meeting. But when I move another notepad over the shared notepad process, participants can see the black area on their screen. Here you can see example:

    Does anybody knows how this could be fixed? I tried already with the latest driver package [SurfacePro4_Win10_17763_19.091.15066.0.msi]: Surface Pro 4 Drivers and Firmware but did not help.

    Petri

    Tuesday, March 3, 2020 6:55 PM

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    Hi Petri!

    Based on the test results, it seems to be by design.

    I did a test in my environment and the result is the same as yours.

    As a meeting organizer, I shared a window (shared Notepad) to participants by following these steps:

    *Click share content-> share a window -> choose what you want to share


    Then I move another notepad to cover part of the content shared in yellow box and found the covered part turned black from the participant screen. If the window in yellow box is minimized, participant can only see black area on their screen.

    Here is a workaround for your reference. You can try to share your desktop in the Skype meeting and see if this issue still persist.

    Best Regards,
    Jimmy Yang
    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, March 4, 2020 6:51 AM
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    Hi Jimmyy,

    Thank you for your reply, but I feel that this has come with W10 and has not been in W7 earlier. So I wonder is there something to be done for W10? Perhaps modifying how the windows are handled by OS and display memory. So I do not expect that is a Skype issue, but Windows 10.

    And you proposal for sharing desktop is not an option as that is counted as security risk (data leaking).

    Petri

    Wednesday, March 4, 2020 8:26 AM
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    Hi Petri X,

    At present, No related solution to this case, i will make a discuss with my colleague about this case and make sure if this issue is only persist on Win 10. If there are any informations, we will update this case in time.

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Monday, March 9, 2020 10:20 AM
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    Hi Petri X！

    I did a test in Win10 and Window Server 2016 again and now it works.

    The following steps are for your reference, you could try to see if this issue still persist:

    *Click Present Programs


    *Choose the Note you want to present and Click OK


    *Presenter view:


    *Participant view:

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Wednesday, March 11, 2020 8:24 AM
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    Hi Jimmyy,

    Thank you for your investigation. That solution is of course working when you are sharing multiple windows at the same time on Skype (ooh ! I wish Teams product group could implement this into Teams as well).

    But the issue is when you are having e.g. customer meeting you might need to take a look some information from LOB apps, which you do not want to share to participant(s). Or you are having important meeting, and then some unexpected popup comes to your screen (e.g. SCCM update warning). Those are causing the black boxes.

    Petri

    Thursday, March 12, 2020 9:10 AM
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    Hi Petri X!

    I am confirming with the relevant personnel if this is a known issue in the client .I will update it if there are any new messages.

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, March 17, 2020 10:25 AM
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    Hi Petri X!

    At present, we have confirmed it is by design in Skype for Business client and this issue only happened in Win10.

    I also did a test in Microsoft Teams and it is no issue.

    This bug mentions will going to try to fix in Windows 10 and it will be update later.

    We also highly recommend you create a UserVoice in Skype for Business UserVocie. The link is:https://www.skypefeedback.com/users/723439732-bummed-sfb-user. Your kindly response will improve  user experience with our product.

    Best Regards,
    Jimmy Yang
    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Tuesday, March 24, 2020 1:17 PM
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    Hi,
    I am checking the status of this case. Please let us know if you would like further assistance.
    Meanwhile, if the reply is helpful to you, please try to mark it as an answer to close the thread, it will help others who encounter the same issue and read this thread.
    Thank you for your understanding and patience!

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, March 31, 2020 5:25 AM