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Unable to add people to calls RRS feed

  • Question

  • Hello,

    We are using S4B online

    We are unable to add additional users to a call. When on an existing call and we try to add By phone number or name ( internal and external ) we receive an error: This action couldn't be completed, please try later 

    All users have E5 licenses

    Please advise

    Monday, February 26, 2018 6:15 PM

All replies

  • Hi ,

    Have you enabled the SFB PSTN consumption like the following screenshot?

    Please update your SFB client to the latest version.

    If you have enabled the PSTN consumption and use the latest SFB client ,please collect SFB client log there .


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, February 27, 2018 10:01 AM
    Moderator
  • Hi,

     

    Are there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, it will help others who has similar issue.


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, February 28, 2018 10:56 AM
    Moderator
  • Hi ,

     

    Do you have some updates?if the reply help to you ,please mark the reply as answer.


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, March 2, 2018 10:29 AM
    Moderator