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Either Lync 2013 or Skype for Business crashed right after making audio call/join meeting

    Question

  • Hi,

    I just installed Skype for Business recently. I can use it well for sending IM but not for making audio call / join a meeting.

    Each time the others accept the call or join the meeting, my skype just not responding. This also happens before when I use Lync 2013 and still not solved until now.

    My laptop is Dell XPS 15, running Windows 8.1 and the office version is 2010.

    Been trying the steps from other forums like re-installing the lync/skype, restart the laptop, re-installing the driver but still the same.

    The error message from event viewer like this:

    The program lync.exe version 15.0.4719.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
     Process ID: 19b0
     Start Time: 01d091d61b206d5c
     Termination Time: 4294967295
     Application Path: C:\Program Files\Microsoft Office 15\root\office15\lync.exe
     Report Id: ec26fe88-fdc9-11e4-8294-0800270048bc
     Faulting package full name: 
     Faulting package-relative application ID: 

    Your suggestion will be much appreciated.

    Thanks! ^_^

    Tuesday, May 19, 2015 2:10 AM

Answers

  • Hi,

    Base on my understanding, sometimes, if the issue cause by the drivers, the solution is to rollback to the default driver. So, if possible, I suggest that you rollback to have a test.

    Best Regards,
    Eason Huang


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    Thursday, June 11, 2015 6:27 AM
    Moderator

All replies

  • Please chek, if you have installed the all these latest updates.

    https://support.microsoft.com/en-us/kb/3039779/


    regards Holger Technical Specialist UC

    Tuesday, May 19, 2015 7:45 PM
  • Hi,

    Did you solve the issue with the help of the Holger Bunkradt provided above?

    Did you update driver to the latest version already? If yes, please also try to rollback them and install the drivers to the default drivers which Windows applied.

    Please also try to repair Office and then test the issue again.

    Best Regards,
    Eason Huang  


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    Wednesday, May 20, 2015 2:44 AM
    Moderator
  • Hi,

    The Windows Update has been done and everything is already up-to-date. Been repairing Office also and all audio devices is up-to-date (I cannot roll back the drivers).

    But, the problem still there. Each time I join meeting and use Skype audio, it freeze right away. Same thing also happen when calling others.

    Let me know if you need me to do anything else.

    Cheers,

    Marry

    Wednesday, May 20, 2015 6:15 AM
  • Hi,

    Base on my understanding, sometimes, if the issue cause by the drivers, the solution is to rollback to the default driver. So, if possible, I suggest that you rollback to have a test.

    Best Regards,
    Eason Huang


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    Thursday, June 11, 2015 6:27 AM
    Moderator
  • Hi,

    I have the same issue. Works fine for video but as soon as I join with audio it hangs. If you're going to suggest rolling back a driver as a solution perhaps you could state which driver and to which version rather than making vague comments which provide no help. 

    Friday, September 04, 2015 8:22 AM
  • That is very difficult to say which driver or file has to replaced.

    As long I can say the SFB Client works fine with most of the client hardware from my experience.

    I had 2 Weeks ago a customer with the same problem, that the SFB client crashed with voice calls.

    We have open a MS ticket and found that another software has replace on dll from the default office 2013 installation which cause this problem. 


    regards Holger Technical Specialist UC

    Friday, September 04, 2015 9:00 AM
  • Hi, I am facing the same problem right now. I have Office 365 package installed. When i try to join Skype Audio call, it is hanging. What are the steps to solve this problem? i tired uninstalling and reinstalling Office 365 but problem still exists.
    Monday, March 20, 2017 2:11 PM