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Turning Off Call Notes RRS feed

  • Question

  • Hey Guys,

    Is there anyway to turn off the call notes when A call is answered from an IVR?

    e.g.

    Notes from IVR :
    Waiting time: 00:00:19

    IVR information:
    Question: For Accounts Press 1
    For Sales Press 2
    For Returns Press 3
    Answer: 1

    Question:
    Answer: 2

    Cheers

    Arun

    Tuesday, April 24, 2012 6:30 AM

Answers

  • Hi,Arun,

    I am not very clear about your question,but have you seen this old thread below?

    http://social.technet.microsoft.com/Forums/pl-PL/ocsvoice/thread/2ca48dde-f6d8-4ee9-8606-f4326541fd53 

    And for Response Group configuration you can open the Response Group Configuration Tool webpage directly from a Web browser by connecting to  <a href="https:///RgsConfig">https://<webPoolFqdn>/RgsConfig to check and modify RGS setting.

    B/R

    Sharon


    Sharon Shen

    TechNet Community Support

    ************************************************************************************************************************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

    Thursday, April 26, 2012 5:56 AM
    Moderator
  • OK, That thread answered my Question. As of now it is not possible to turn off the Call Notes displayed on a call from a RSG.

    Thank you.

    • Marked as answer by Arun Oakley Monday, April 30, 2012 12:15 AM
    Monday, April 30, 2012 12:15 AM

All replies

  • Hi,Arun,

    I am not very clear about your question,but have you seen this old thread below?

    http://social.technet.microsoft.com/Forums/pl-PL/ocsvoice/thread/2ca48dde-f6d8-4ee9-8606-f4326541fd53 

    And for Response Group configuration you can open the Response Group Configuration Tool webpage directly from a Web browser by connecting to  <a href="https:///RgsConfig">https://<webPoolFqdn>/RgsConfig to check and modify RGS setting.

    B/R

    Sharon


    Sharon Shen

    TechNet Community Support

    ************************************************************************************************************************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

    Thursday, April 26, 2012 5:56 AM
    Moderator
  • OK, That thread answered my Question. As of now it is not possible to turn off the Call Notes displayed on a call from a RSG.

    Thank you.

    • Marked as answer by Arun Oakley Monday, April 30, 2012 12:15 AM
    Monday, April 30, 2012 12:15 AM
  • You can disable this Feature with the command "set-CsRgsConfiguration -Identity "service:ApplicationServer:<Lync-Pool>" -DisableCallContext $true"

    Attention: This is a global parameter

    Regards Lukas

    Monday, April 22, 2013 12:31 PM