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lync error:Faulting application name: LWAPlugin.exe RRS feed

  • Question

  • Hello,

    using the windows application event for checking detail of error, there is a message:

    Faulting application name: LWAPlugin.exe, version: 5.0.8308.965, time stamp: 0x57b6a3ce
    Faulting module name: nvEncMFTH264.dll, version: 24.21.13.9816, time stamp: 0x5b15068f
    Exception code: 0xc0000005
    Fault offset: 0x0001c386
    Faulting process ID: 0x3454
    Faulting application start time: 0x01d55c005397591d
    Faulting application path: C:\Users\AppData\Local\Microsoft\LWAPlugin\x86\15.8\LWAPlugin.exe
    Faulting module path: C:\Windows\System32\nvEncMFTH264.dll
    Report ID: 655a3855-9473-4374-8fe0-79dd984fc3ac
    Faulting package full name: 
    Faulting package-relative application ID: 

    thanks for help

    Martin 

    Monday, August 26, 2019 11:29 AM

All replies

  • Hi martensen,

    LWAPlugin.exe is a part of a product called known as MicrosoftLyncWebAppPlugin.

    Do you have a problem with MicrosoftLyncWebAppPlugin?

    If you don’t need this plugin, you can remove it. Just go to Control Panel > Add/Remove programs and select MicrosoftLyncWebAppPlugin.

    Next time, when you try to join a meeting, you can reinstall it.


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, August 27, 2019 6:07 AM
    Moderator
  • Hi,

    Do you have any further issue on this topic?

    Meanwhile, if there is no issue, please remember to mark helpful reply as answer to close the thread. Your action would be helpful to other users who encounter the same issue and read this thread.

    Thanks for your understanding.


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, August 30, 2019 7:53 AM
    Moderator
  • Thanks Sharon,

    but this doesn´t help me. I uninstal the plug in twice, but still a problem Loading the Lync Web App Plug-in has timed out or failed. If the problem persists, please restart the browser. Than I used windows application event, and the message Faulting application name: LWAPlugin.exe, version: 5.0.8308.965, time stamp: 0x57b6a3ce
    Faulting module name: nvEncMFTH264.dll, version: 24.21.13.9816, time stamp: 0x5b15068f
    Exception code: 0xc0000005
    Fault offset: 0x0001c386
    Faulting process ID: 0x3454
    Faulting application start time: 0x01d55c005397591d
    Faulting application path: C:\Users\AppData\Local\Microsoft\LWAPlugin\x86\15.8\LWAPlugin.exe
    Faulting module path: C:\Windows\System32\nvEncMFTH264.dll
    Report ID: 655a3855-9473-4374-8fe0-79dd984fc3ac
    Faulting package full name: 
    Faulting package-relative application ID:

    Any experience with this ? 

    Thanks a lot

    Martin 

    Friday, September 6, 2019 7:57 AM
  • Hi Martin,

    Do you have any software firewalls? Such as AV that might be the cause. 

    You could check if the firewall blocks the plugin.


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, September 11, 2019 3:08 AM
    Moderator
  • Hi Sharon,

    I checked the firewall, and it looks, that there is no issue. I am still concentrate on the message Faulting application path: C:\Users\AppData\Local\Microsoft\LWAPlugin\x86\15.8\LWAPlugin.exe
    Faulting module path: C:\Windows\System32\nvEncMFTH264.dll

    as the nvEncMFTH264 is connected with NVidia graphic card, I updated this driver, but no succes. Still the same error.

    Any idea ? 

    thansk 

    Martin 

    Monday, September 16, 2019 11:21 AM
  • Hi Martin,

    According to the error message, it is related to the nvEncMFTH264.dll.

    As you said, this file is associated with graphic card.

    Maybe you could uninstall and reinstall this driver and try again.


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, September 19, 2019 7:50 AM
    Moderator
  • Hi Sharon,

    problem is solved.. I was inspired by another issue, and found out all  files named nvEncMFTH264.dll and renamed them to nvEncMFTH264.dllold.

    thanks for your time

    martin 

    Thursday, September 19, 2019 9:23 AM
  • Thanks for your sharing. I'm glad to see it is solved.

    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, September 19, 2019 9:25 AM
    Moderator