locked
Microsoft Update has quit working RRS feed

  • Question

  • Upon launching Microsoft Update, IE window opens and tries to open the active x component (Checking to see if your computer has the latest version of Windows updating software for use with the website...) within a few seconds, the pop-up

    dwwin.exe -Entry Point Not Found

    The procedure or entry point Y could not be located in the dynamic link library GDI32.DLL

    appears.

    When I click OK, every IE window (including Microsoft Update) closes so I am no longer able to get updates.

    The event log is no help, it merely states what I previously described (it is flagged as "information"). I have had no problems in the past and the only recent change to my system was installing an update to my Quicken software. I run anti-virus, firewall, and multiple spyware applications adn all scans report a clean system.

    Please give me your thoughts on this. Thanks!

    Tuesday, February 19, 2008 5:44 AM

Answers

  •  

    Hi ,

     

    Based on your description, it seems you are using Windows XP operating system, is that correct? Please understand this forum is for Windows Vista related issues.

     

    For problems with Windows XP, please check the resources available at:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx.  The newsgroups should be particularly helpful to you.

     

    By the way, you can try to boot the computer into Windows "Safe Mode with Networking Mode" to check if the issue remains. If not, it is usually a 3rd party software conflict issue and then you may try a "Clean Boot".

     

    How to configure Windows XP to start in a "clean boot" state

    http://support.microsoft.com/kb/310353/en-us

     

    Thanks and hope this helps.

     

     

    Sincerely,

    Robbin Meng

    Microsoft Online Community Support

    Wednesday, February 20, 2008 6:44 AM