Lync Software repeatedly fails to Install RRS feed

  • Question

  • Hi,

    I've got a lot of Windows XP and Win7 systems where Lync 2010 client is failing to intstall. I have all the prerequisites already installed.Everytime installation fails I get following error in the event viewer:

    Looks like setup extracts everything in the OCsetup folder and then fails. I am running exe not the msi.

    Has anyone seen similar problems installing Lync ?What was the resolution that worked for you?

    Log Name:      Application
    Source:        MsiInstaller
    Date:          3/1/2013 10:35:29 AM
    Event ID:      1015
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          *********
    Computer:      *********
    Failed to connect to server. Error: 0x800401F0
    Event Xml:
    <Event xmlns="">
        <Provider Name="MsiInstaller" />
        <EventID Qualifiers="0">1015</EventID>
        <TimeCreated SystemTime="2013-03-01T16:35:29.000000000Z" />
        <Security UserID="S-1-5-21-2395838-1332196980-628996289-2298043" />

    Tuesday, March 5, 2013 5:03 PM


  • Try to delete all the resitry key related with Lync client.Delete the following registry key. You can back up the registry key before you delete them.



    Then reinstall the Lync client

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    Wednesday, March 6, 2013 8:36 AM