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Lync Software repeatedly fails to Install RRS feed

  • Question

  • Hi,

    I've got a lot of Windows XP and Win7 systems where Lync 2010 client is failing to intstall. I have all the prerequisites already installed.Everytime installation fails I get following error in the event viewer:

    Looks like setup extracts everything in the OCsetup folder and then fails. I am running exe not the msi.

    Has anyone seen similar problems installing Lync ?What was the resolution that worked for you?

    Log Name:      Application
    Source:        MsiInstaller
    Date:          3/1/2013 10:35:29 AM
    Event ID:      1015
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          *********
    Computer:      *********
    Description:
    Failed to connect to server. Error: 0x800401F0
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MsiInstaller" />
        <EventID Qualifiers="0">1015</EventID>
        <Level>3</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-03-01T16:35:29.000000000Z" />
        <EventRecordID>4239</EventRecordID>
        <Channel>Application</Channel>
        <Computer>*********</Computer>
        <Security UserID="S-1-5-21-2395838-1332196980-628996289-2298043" />
      </System>
      <EventData>
        <Data>0x800401F0</Data>
        <Data>(NULL)</Data>
        <Data>(NULL)</Data>
        <Data>(NULL)</Data>
        <Data>(NULL)</Data>
        <Data>(NULL)</Data>
        <Data>
        </Data>
      </EventData>
    </Event>

    Tuesday, March 5, 2013 5:03 PM

Answers

  • Try to delete all the resitry key related with Lync client.Delete the following registry key. You can back up the registry key before you delete them.

    HKEY_CURRENT_USER\Software\Microsoft\Communicator

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Communicator

    Then reinstall the Lync client


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    Wednesday, March 6, 2013 8:36 AM
    Moderator