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Lync Phone error (when using device as standalone, no USB) RRS feed

  • Question

  • Hi,

    When using Lync Phone (cx600/3000) as a standalone device in corporate network I can see the "error message" - "Microsoft Exchange intergration Error". At that stage I cannot open Calendar, Voice Mail or Call Logs tabs from the phone. 

    Is that by desing - if the USB is not used for authentiocation then the device cannot do the authentication to Exchange.

    MS: "Exchange integration requires USB tethering, so the devices cannot do it since PIN authentication only provides a Lync client cert and not AD credentials to authenticate directly to Exchange."

    if this is true - that error message/notification should be more user friendly or even those calendar, voicemail, calllogs removed from the phone UI if not available. Those error messages/notifations will confuse end users and indicated tickets...

    Lets assume that there is a phone available in the meeting room and user does not have PC so he have to do the PIN authentication. At that stage user is not able to see calendar and then he does not have the experience for accessing to the meeting easily. At that stage user need to dial, enter ID etc...


    Timo

    Thursday, March 22, 2012 5:56 AM

Answers

  • There is no way around this, calendar info requires the USB teathering to pass the correct creds to the phone to auth with Exchange. Sadly we can't auth to exchange with sip uri and pin.

    Agree the error could be much more friendly.

    MSFT answer is going to be use a cx500 or equivilant in common areas, which don't have this feature or error, but I appreciate that may not be ideal in your situation

    As for your meeting room user, the only option is to train them to sign in via USB cable, or to dial into the conference manually as you say

    hope that helps

    Tom


    Tom Arbuthnot, Consultant Modality Systems
    Blog: Lync'd Up Blog Join over 300 UC Pros who subscribe for blog updates: Email or RSS
    Twitter @tomarbuthnot

    Thursday, March 22, 2012 8:39 AM
  • Hi Timo,

    The message “Connection to Microsoft Exchange is unavailable because you signed in directly on the phone.” will be shown on the screen in the following scenario:

    • You have a telephone that is running Microsoft Lync 2010 Phone Edition.
    • You log on to the telephone by entering your personal identification number (PIN).
    • You log off the telephone.
    • You connect the telephone by using a USB cable to a computer that is running Lync 2010.
    • You log on to the telephone by typing your credentials on the computer.
    • You select the calendar item on the telephone screen.

    Please confirm.

    And you can also refer to KB2517728. Hope helps.


    Noya Lau

    TechNet Community Support

    Monday, March 26, 2012 5:32 AM
    Moderator

All replies

  • There is no way around this, calendar info requires the USB teathering to pass the correct creds to the phone to auth with Exchange. Sadly we can't auth to exchange with sip uri and pin.

    Agree the error could be much more friendly.

    MSFT answer is going to be use a cx500 or equivilant in common areas, which don't have this feature or error, but I appreciate that may not be ideal in your situation

    As for your meeting room user, the only option is to train them to sign in via USB cable, or to dial into the conference manually as you say

    hope that helps

    Tom


    Tom Arbuthnot, Consultant Modality Systems
    Blog: Lync'd Up Blog Join over 300 UC Pros who subscribe for blog updates: Email or RSS
    Twitter @tomarbuthnot

    Thursday, March 22, 2012 8:39 AM
  • Hi Timo,

    The message “Connection to Microsoft Exchange is unavailable because you signed in directly on the phone.” will be shown on the screen in the following scenario:

    • You have a telephone that is running Microsoft Lync 2010 Phone Edition.
    • You log on to the telephone by entering your personal identification number (PIN).
    • You log off the telephone.
    • You connect the telephone by using a USB cable to a computer that is running Lync 2010.
    • You log on to the telephone by typing your credentials on the computer.
    • You select the calendar item on the telephone screen.

    Please confirm.

    And you can also refer to KB2517728. Hope helps.


    Noya Lau

    TechNet Community Support

    Monday, March 26, 2012 5:32 AM
    Moderator