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IM address for Mail Enabled Users? RRS feed

  • Question

  • [NOTE - I was directed to post this here by an Exchange forum moderator]

    Is there a way to specify the IM address for a Mail Enabled User in Exchange 2010 Standard?

    Background:

    Single company, two main divisions.  All users login to foo.com (that's the only A/D domain).  Division 1 uses internal Exchange 2010 Std. and Lync 2010 Std. servers.  Division 2, however, has a different "brand" and all email/communications are @bar.com.  Additionally, Division 2 is completely migrated to Office365 (i.e. no co-existence).

    We've successfully federated the domains in Lync and can fully communicate.  To make it easier for Division 1 to email Division 2, we mail-enabled the Division 2 A/D user accounts in the on-premise Division 1 Exchange server (the external contact mail-user feature, not actual mailboxes) so that they show up in the GAL.

    This does mean, though, that if a Division 1 user searches for a Division 2 user in Lync, the first thing he comes across is the name, email address and phone number of that mail-enabled user in the GAL, but only the phone -- no Lync presence or "IM-ability."  Even if that user is added to the Lync contacts,   Since the result is found in the Division 1 GAL, it doesn't go on outside to find the Office365 Lync information.

    The work-around (that I'm trying to eliminate) is that if a Division 1 user adds the Division 2 mail-enabled User from the GAL to his local contacts and manually fills in the IM address field, then Lync sees that contact (before the GAL) and everything works fine.  But ideally I'd like the GAL to contain that IM address so that Division 1 users could just "Lync up" from the GAL. Is that possible?

    Note -- I tried adding the SIP email address to the Division 2 mail-enabled users, but that didn't work.

    Friday, June 15, 2012 12:52 PM

Answers

  • You can add the SIP address to the MSRTCSIP-PrimaryUserAddress attribute in AD for the mail enabled users. That should get the user to show up in the Lync address book and as long as the federation is there you will get presence info as well. I have scripted this before using QAD, basically taking a csv of the contacts and SIP address and putting that info into the corporate AD environment.
    • Edited by Marshal Ross Friday, June 15, 2012 2:16 PM
    • Marked as answer by obrienw Monday, June 18, 2012 12:08 PM
    Friday, June 15, 2012 2:15 PM

All replies

  • You can add the SIP address to the MSRTCSIP-PrimaryUserAddress attribute in AD for the mail enabled users. That should get the user to show up in the Lync address book and as long as the federation is there you will get presence info as well. I have scripted this before using QAD, basically taking a csv of the contacts and SIP address and putting that info into the corporate AD environment.
    • Edited by Marshal Ross Friday, June 15, 2012 2:16 PM
    • Marked as answer by obrienw Monday, June 18, 2012 12:08 PM
    Friday, June 15, 2012 2:15 PM
  • FWIW, in the Active Directory Module for Windows PowerShell, the following command will add the SIP from the user's email address for all users in a specified OU that don't have a SIP...

    Get-ADUser -filter {(EmailAddress -like "*") -and (msRTCSIP-PrimaryUserAddress -notlike "*")} -SearchBase "<AD OU Path>" -properties EmailAddress | % {Set-ADUser $_ -Add @{"msRTCSIP-PrimaryUserAddress"=("sip:" + $_.EmailAddress)}}

    Monday, June 18, 2012 4:13 PM
  • let's say I changed my MSRTCSIP-PrimaryUserAddress attribute in AD. how long should I have to wait before exchange catches on? this is a smallish organization in one building. but i'm still seeing my old sip address in the GAL.
    Thursday, May 10, 2018 8:06 PM