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Skype for Business 2015 - Response Group stopped working

    Question

  • A Response Group has stopped working.  The Group is set to play a IVR message. When calling the Response group the call disconnects. 

    We have had AD issue in the IT environment in the past days, however this was resolved prior to the RG failure.  Have tried restarting the FE servers. 

    Friday, April 21, 2017 12:05 PM

All replies

  • A Response Group has stopped working.  The Group is set to play a IVR message. When calling the Response group the call disconnects. 

    We have had AD issue in the IT environment in the past days, however this was resolved prior to the RG failure.  Have tried restarting the FE servers. 

    Hi Mmunro2107,

    you can try to change a setting in the workflow to see if it is updating without errors.

    Second, is it working without the audiofile? So yes, check your Lync/Skype share if the audiofiles is present in the share. If you use DFS Replication also check if the replication is still working.

    Greetings,

    Erdem


    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

    Friday, April 21, 2017 2:11 PM
  • Hi mmunro2107,

    Did the issue just happen to the specific user?

    On the one hand, please check the configuration of your response group, please refer to
    https://technet.microsoft.com/en-us/library/gg398584(v=ocs.14).aspx

    On the other hand, please also check if there are any event IDs in your SFB FE server, if there are any event IDs, please provide it for us to do troubleshooting.

    Here is an article about how to troubleshoot Response Group:
    https://support.office.com/en-us/article/Troubleshooting-for-response-groups-ca72d8f8-4054-4974-b832-4f173611bd89?ui=en-US&rs=en-US&ad=US

    Hope this reply is helpful to you.


    Regards,

    Alice Wang


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    • Proposed as answer by Akampa Monday, April 24, 2017 8:55 AM
    Monday, April 24, 2017 5:16 AM
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