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Word 2013 error when saving or exporting to pdf RRS feed

  • Question

  • Windows 8 with Office 2013, I am unable to save any Word 2013 document as a pdf.  Using export also gives the same error.

    Error:  Sorry, we couldn't find your file.  Is it possible it was moved, renamed or deleted?

    Anyone see this, or can confirm save as pdf works in Word 2013?

    Thanks.

    Wednesday, November 14, 2012 6:39 PM

All replies

  • I am running the same setup that you have and I am able to save a 2013 word file as a PDF file.
    Friday, November 16, 2012 12:16 PM
  • My Word 2013 crashes everytime I export to PDF.

    Last week I was using the release preview of both W8 and O13 and did not have the problem

    Monday, December 3, 2012 4:02 PM
  • Hi,

    Your errors seems to be for situation when the file is a new file, and not already saved on disk. You can try saving your file first as a word doc on your harddrive, and then again saving it as PDF. (although this is not a mendatory thing, newly created file CAN be saved directly as PDF also).

    I tried doing these things on my laptop (Windows 7, Office 13):

    1) Opened an already existing word document (98.5KB), and saved it as PDF. Word showed the message of Not Responding for a very short time, but then automatically opend the PDF version of the document (a 264 KB sized PDF file).

    2) Clicked on "File" > "New" > "Blank Document". Written the word 'TEST' and tried saving directly as PDF. And yes, it saved the single worded PDF file (80 KB) pretty fast.     

    It is working fine for me.


    Vishal Soni

    Thursday, December 6, 2012 6:45 AM
  • Windows 8 with Office 2013 I am also unable to save word document as a PDF and it also won't let me print either.  I can't print so I was going to try and save to pdf and print using adobe but that failed as well. 
    Monday, December 31, 2012 5:52 PM
  • I have the same problem using Office Professional 2013 and Windows 7.

    Has anyone a solution for this?

    Tuesday, March 5, 2013 10:42 PM
  • same issue here windows 7, word 2013 x64 version
    Tuesday, April 16, 2013 6:34 PM
  • Windows 8 with Office 2013, I am unable to save any Word 2013 document as a pdf.  Using export also gives the same error.

    Error:  Sorry, we couldn't find your file.  Is it possible it was moved, renamed or deleted?

    Anyone see this, or can confirm save as pdf works in Word 2013?

    Thanks.

    I voted accidentally; I thought I could upvote its importance.
    Wednesday, May 8, 2013 5:37 PM
  • Same issue. Windows 7, Office Pro 2013 64bit but this also happened when I had 32bit installed. Did a complete uninstall of all office versions and reinstalled with same error.
    Wednesday, May 8, 2013 8:27 PM
  • What solved the problem for me (Win8, Office 2013) was to disable Word hardware graphics acceleration in File, Options, Advanced.
    • Edited by makr22 Friday, June 28, 2013 2:43 PM Enhance
    Monday, June 24, 2013 7:56 AM
  • Windows 8 with Publisher 2013:

    I had the same issue; first I noted that MS Publisher didn't save as PDF as soon I choosed the option "ISO 19005-1-compatible (PDF/A) ("ISO 19005-1-kompatibel (PDF/A)") - I got every time the error message "Publsiher cannot save the file" ("Publisher kann die Datei nicht speichern").

    I tryed to save as a PDF(-/A) in the other Office programs, like Word, Excel or PowerPoint, but it didn't save it too, with similar error Messages e.g. "Error:  Sorry, we couldn't find your file.  Is it possible it was moved, renamed or deleted?"

    I played around on my local system, first with uninstalling PDF-printers(/-Drivers), later I uninstalled Adobe Reader, changed my defaul Printer and so on - all with no success.

    So finally I decided to completely re-install my Windows 8 and then to install Office 2013 as the first and only application - and violà; all PDF printing Problems were gone!
    I'm not sure if this is a pure Office issue, or an issue with Office in interaction with other software. Possibly I used an old Printer Driver which was not proper or something else.

    Important is to say, that my Office PDF printing issue was solved with a new and proper installation of Windows 8 and after Office 2013.

    Regards.


    • Edited by rkue Monday, September 9, 2013 6:30 AM
    Monday, September 9, 2013 6:30 AM
  • Well, I just ran into this problem tonight.  I just recently got Office 2013, so my install is pretty new.  I did install one other software package since then, but I'm not sure if it's related, but it should not be.  Software breaking like that is totally unacceptable and this is the second relatively-major broken thing I've found in Office.  The first is Outlook and the fact it does not work right with IMAP servers.  There's a whole separate thread on that.

    Fortunately, my PDF creation issues are related only to PDF/A.  I can create a PDF OK, but not the PDF/A variety.  Now, why would that be?  What could possibly be different about the motions Word is going through?

    Do others have problems with both PDF and PDF/A, or just PDF/A?

    Thursday, October 3, 2013 12:17 AM
  • You are right, paul_e_jones! It works when I untick PDF/A in the export options!

    • Proposed as answer by exaray Monday, October 6, 2014 4:56 AM
    Sunday, January 26, 2014 11:50 AM
  • Just got hit with this same bug. If I select PDF/A I get the error. I can export to PDF without fail but not if I check the PDF/A checkbox. I have no solutions at the moment. Anyone else?
    Tuesday, September 9, 2014 3:53 AM
  • I have the same problem that you have.  Every time, I try to save as or export my word file to create a PDF file, I

    get the error message: Sorry, we couldn't find your file. Is it possible it was moved, renamed or deleted?

    My OS is the latest version of Windows 8.

    Wednesday, September 10, 2014 10:50 AM
  • Thank you very much! I unchecked the option PDF/A. I can now create a PDF file in my Office 2013. My OS is

    the latest Windows 8. :)

    • Proposed as answer by exaray Monday, October 6, 2014 4:56 AM
    Wednesday, September 10, 2014 10:56 AM
  • I run Windows 7 64-bit, and Office 2013. I can save a PDF with the ISO 19005-1 compliant (PDF/A) box unchecked, but the fonts aren't embedded in the final PDF, rather a blocky representation when zoomed in. I've read that this is an issue with some fonts, and that you need to check the PDF/A box for them to be embedded properly, but then I run into the same issue - the "Sorry we couldn't find your file." error.

    Frustrating to say the least, as the font I'm using is the one we use for our business, so it's on all our stationary. I can't just change it, yet it looks a bit unprofessional. Funnily enough, Open Office can export the same document just fine, so it shouldn't be a PC specific issue, but how Word is talking to the PC.

    Friday, November 28, 2014 12:10 PM
  • I installed Foxit reader and made it the Default PDF reader.

    this seemed to have resolve my problem.

    Regards

    RickP

    Tuesday, December 8, 2015 10:48 AM
  • In my case  Adobe Reader was not installed!    If it is, maybe uninstall and reinstall it.
    Wednesday, January 11, 2017 6:39 PM
  • In my case  Adobe Reader was not installed!    If it is, maybe uninstall and reinstall it.
    https://support.office.com/en-us/article/After-Excel-2013-update-Send-as-PDF-and-Send-as-XPS-commands-no-longer-work-e9120f1a-17ce-4e0b-8b76-7e4a5da9e858

    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Monday, January 16, 2017 8:30 AM
  • I had the same error on Windows 10, when trying to save as a ISO 19005-1 (PDF/A) file.  I used the Microsoft SystemInternals tool, Process Monitor, to figure out what was failing. In my case, I had a document saved as a .doc and I wanted to save it again as a .pdf. There is a bug in Word 2013 that is causing it to try to find the the system monitor ICC profile in the directory that the .doc file is in. I solved the issue by copying my color profile file (C:\Windows\System32\spool\drivers\color\2209WA.ICM) to the directory that contained my word document. Restarted Word, and was then able to save as PDF.  Every system has a differently named color ICC profile. To find the name of yours, go into the "Color Management" control panel.
    Saturday, June 17, 2017 7:03 PM
  • I'd like to mention that in addition to the same directory as the Word document, I tried copying to the ICC profile to "My Documents" folder and it worked for all documents. Probably a good solution.
    Friday, October 26, 2018 11:13 AM
  • This is stupid ... But it works!

    What I did was copy "sRGB Color Space Profile.icm" from folder "C:\Windows\System32\spool\drivers\color\" to a folder where docx file was located. Restarted Word (Office 365 in my case) and opened docx file agan. First when I try to Save As PDF (PDF/A option enabled), I get the same error "Sorry, we couldn't find your file.  Is it possible it was moved, renamed or deleted?", but when I click on Save As again, the PDF/A file gets created!
    • Edited by gkemperle Tuesday, December 11, 2018 8:17 PM
    Tuesday, December 11, 2018 8:05 PM
  • Word 2013 is xml structure, with .docx extension, convert word to pdf is easier than word 2003.
    Monday, January 28, 2019 8:29 AM
  • I had the same error on Windows 10, when trying to save as a ISO 19005-1 (PDF/A) file.  I used the Microsoft SystemInternals tool, Process Monitor, to figure out what was failing. In my case, I had a document saved as a .doc and I wanted to save it again as a .pdf. There is a bug in Word 2013 that is causing it to try to find the the system monitor ICC profile in the directory that the .doc file is in. I solved the issue by copying my color profile file (C:\Windows\System32\spool\drivers\color\2209WA.ICM) to the directory that contained my word document. Restarted Word, and was then able to save as PDF.  Every system has a differently named color ICC profile. To find the name of yours, go into the "Color Management" control panel.
    This is the right solution! You can even delete the copied ICC file afterwards and PDF/A export still works (in any directory). Thank you very much!
    Tuesday, June 11, 2019 7:49 AM