Creating a custom Skype For Business 2016 contact


  • In reading the Lync 2013 documentation, a contact is either a:

    • Person (who can sign into Lync 2013 or a public IM connectivity client)
    • Bot
    • Phone Number

    My question is whether or not this still applies to SFB 2016? I have a requirement to create a custom contact that essentially adds an entry to the call center queue (Cisco). There is a REST API to interact with the Cisco queue, but from what I've been reading so far it seems like a SFB custom command is the way to go.

    Anyone have any other ideas?



    Saturday, March 18, 2017 7:09 AM

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