Multiple Trunks RRS feed

  • Question

  • Hello Peeps

    At your mercy again.

    How do I configure a group of users to use a particular trunk in the SFB Control Panel. ?

    I am adding a second trunk in Topology but I need some users to use one trunk and the others another one.

    Secondly, Is there a way to have all users go to one trunk first and if busy use the other one ?

    Thanks In anticipation.

    Richard Ojel...

    Saturday, January 21, 2017 10:57 PM

All replies

  • Hi Richard,

    You can use a particular trunk for a particular set of SfB users. You need to follow below step.

    Adding PSTN Gateway (create the trunk)
    Configuring Encryption Level (SRTP) - Optional
    Creating Voice Route - Associate the trunk in this step
    Creating Voice Policy - Asscoaite the route in this step
    Setting up the Dial Plan - As per requirement
    Enable users for Enterprise Voice (EV) - Assign the voice policy you just created.

    RTCPedia - A Unified Communications Journey

    Sunday, January 22, 2017 12:21 PM
  • Thanks.

    I am trying it now and get back to you.


    Richard Ojel...

    Monday, January 23, 2017 4:10 PM
  • You should be able to use PSTN usages and routes to accomplish both items.
    Wednesday, February 1, 2017 2:45 PM