none
Word, Excel, Mac download issue RRS feed

  • Question

  • We have 13 users, working with iMacs and Word/Excel for Mac in Office365 with files in Sharepoint Online.

    All of a sudden, 3 users can no longer download excel or word documents from sharepoint online.  we get a bad file path error or something similar.

    Have deleted all com.microsoft... files from library - still no good.

    Ideas please?

    Thx

    Wednesday, September 11, 2019 7:33 PM

All replies

  • Please confirm with document owner whether he sets the access expiration time?
    Thursday, September 12, 2019 5:37 AM
  • Hi Hmsusauk, 

    Compare the difference between the users who can not download the documents and users who can download the documents. 

    What is the permissions of the users who can not download the documents? user with view only permission cannot download the documents. 

    Does the 3 users can not download all documents? I would suggest you remove the users' permission and readd the permission, compare the results. 

    O365 – SharePoint Online – Not able to Download / Upload large file for your reference:

    https://collab365.community/o365-sharepoint-online-not-able-to-download-upload-large-file/

    Best Regards, 

    Lisa Chen 


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Thursday, September 12, 2019 6:29 AM
    Moderator
  • Hi Hmsusauk, 

    If a reply helps you, please remember to mark it as an answer.

    Thanks for your understanding. 

    Best Regards, 

    Lisa Chen

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Tuesday, September 17, 2019 11:23 AM
    Moderator