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BSOD | Windows Server 2016 Hyper-V VM | PAGE_FAULT_IN_NONPAGED_AREA (50) | BUCKET_ID: AV_INVALID_nt!MiSystemFault RRS feed

  • Question

  • One of the Hyper-V VMs crashed with BSOD intermittently.

    System details;

    OS: Microsoft Windows Server 2016 Standard

    Version 10.0.14393 Build 14393

    System Model   Virtual Machine

    System Type      x64-based PC

    Installed Physical Memory (RAM):16.0 GB

    Total Physical Memory: 16.0 GB

    Available Physical Memory: 9.96 GB

    Total Virtual Memory: 21.4 GB

    Available Virtual Memory: 15.5 GB

    Page File Space 5.37 GB

    Page File: C:\pagefile.sys

    Dump analysis;

    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

    BUGCHECK_STR:  AV

    PROCESS_NAME:  caagstart.exe

    MODULE_NAME: nt

    FAILURE_BUCKET_ID:  AV_INVALID_nt!MiSystemFault

    Palo Alto endpoint protection and Windows defender is there in the VM.

    Can somebody help to find whether this is the OS issue or an anti-virus problem or the Arcserve backup agent issue?

    The Memory dump file is available in the following link --> Dump


    Jaril Nambiar


    Wednesday, September 30, 2020 8:17 AM