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Server 2019 will not install cumulative updates starting with KB4519338 RRS feed

  • Question

  • Here is the issue we are having. We have a few Windows Server 2019 VM's that simply refuse to install the Cumulative Updates. They are running version 1809. I have tried everything I have found online to make these work and they will not work. 

    I have tried this which seems to resolve everything if you read online, but I still have failures. It gets to 100%, then says it failed. This started after an update that cannot be removed was installed on 11/1.

    1. Mount the .ISO file by double clicking on it.
    2. Open 'Windows Powershell' or 'Command Prompt' with Admin privileges (right click -> Run as Administrator)
    3. Let's check the System Health first, by running these commands:
      3.1 dism /online /cleanup-image /scanhealth
      3.2 dism /online /cleanup-image /checkhealth
      3.3 dism /online /cleanup-image /restorehealth
    4. I'm sure that 3.3 will give you an error stating that it could not perform the task. And now it's when the mounted ISO comes into play. Let's specify the file from the ISO so that we can fix it. Run the following command: (Notice that X must be the drive letter on which your system has mounted the ISO)
      4.1 DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:X:\Sources\Install.wim:1 /LimitAccess
    5. Now let's repair any damage in the system files, shall we?
      5.1 sfc /scannow

    Even with the source files loaded, it is saying it cant find them. I am at a loss for what to do here. Please help!



    • Edited by Zefon Chris Thursday, November 14, 2019 7:40 PM
    Thursday, November 14, 2019 2:29 PM

All replies

  • Hello, yes tried that but it didn't help.

    There is a woeful amount of failed updates now. Does anyone else know what I can do?

    Thanks in advance.

    Thursday, November 14, 2019 3:07 PM
  • Unfortunately it will not work....

    Thursday, November 14, 2019 3:08 PM
  • Hello, I have tried the Windows Update troubleshooter and the ResetWUEng script. Neither worked. Here is what the ResetWUEng log says.

    SetupDiag was unable to match to any known failure signatures.
    System Information:
    Machine Name = Removed
    Manufacturer = Microsoft Corporation
    Model = Virtual Machine
    HostOSArchitecture = x64
    FirmwareType = UEFI
    BiosReleaseDate = 20190313000000.000000+000
    BiosVendor = Hyper-V UEFI Release v4.0
    BiosVersion = Hyper-V UEFI Release v4.0
    HostOSVersion = 10.0.17763
    HostOSBuildString = 17763.1.amd64fre.rs5_release.180914-1434
    TargetOSBuildString = 10.0.17763.673 (rs5_release_svc_prod1.190718-1807)
    HostOSLanguageId = 1033
    HostOSEdition = ServerStandard
    RegisteredAV = 
    FilterDrivers = 
    UpgradeStartTime = 10/16/2019 10:21:45 PM
    UpgradeEndTime = 10/16/2019 10:22:20 PM
    UpgradeElapsedTime = 00:00:35
    CV = 
    ReportId = 


    SetupDiag was unable to match to any known failure signatures.
    System Information:
    Machine Name = Removed
    Manufacturer = Microsoft Corporation
    Model = Virtual Machine
    HostOSArchitecture = x64
    FirmwareType = UEFI
    BiosReleaseDate = 20190313000000.000000+000
    BiosVendor = Hyper-V UEFI Release v4.0
    BiosVersion = Hyper-V UEFI Release v4.0
    HostOSVersion = 10.0.17763
    HostOSBuildString = 17763.1.amd64fre.rs5_release.180914-1434
    TargetOSBuildString = 10.0.17763.673 (rs5_release_svc_prod1.190718-1807)
    HostOSLanguageId = 1033
    HostOSEdition = ServerStandard
    RegisteredAV = 
    FilterDrivers = 
    UpgradeStartTime = 11/3/2019 7:53:33 PM
    UpgradeEndTime = 11/3/2019 9:47:32 PM
    UpgradeElapsedTime = 01:53:59
    CV = 
    ReportId = 


    Thursday, November 14, 2019 6:50 PM
  • Reboot the server and try again. Server is in pending reboot state as per your screenshot above.

    Can you confirm the Internet connectivity to this Server..?

    I mean Microsoft update servers..

    Check the connectivity status between this server and update server list below,

    https://docs.microsoft.com/en-us/previous-versions/system-center/configuration-manager-2007/bb693717(v=technet.10)?redirectedfrom=MSDN

    Friday, November 15, 2019 2:05 AM
  • Hello, After numerous restarts and resets of the windows updates services on the servers, the issue is still present. Internet access is also fine. I'm lost with this one. I've tried everything I've read online, but nothing works. 
    Saturday, November 16, 2019 3:04 AM
  • have a few Windows Server 2019 VM's that simply refuse to install the Cumulative Updates. 

    Definitely not the norm.

    • What's the history?
    • Has it ever worked?
    • What error code is returned?
    • Current build number?
    • WSUS or windows update?

    Might also try a different source of installation media in case the source is corrupt.

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.


    Saturday, November 16, 2019 3:20 AM
    Owner
  • Hi Chris, 

    We have not heard from you for several days, was the issue resolved now?

    Bests, 


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, November 19, 2019 1:44 AM
  • Hello! I'm sorry for the delay. This is still an issue even after running all of the WSUS clean up scripts. It does at least communicate with our WSUS server now, which is good, but KB4523205 will absolutely not install on 3 of my windows server 2019 machines. The build # is 17763.737. Updates have worked in the past up until about a month ago. The weekend before Microsoft Ignite I noticed it not installing the updates. I have tried installing the updates directly from a msi file on the desktop and it will not work that way either.

    -  

    Tuesday, November 26, 2019 8:44 PM