Getting the "The email address is already in use. Please try another email address. More hints" Error


  • Dear Microsoft Online Services TechCenter,

    I am currently getting the error "The email address is already in use. Please try another email address. More hints" when trying to use my own email account! =( (  Is there any way to deactivate this email from windows live??  I dont know if there is a bug or if somehow it is on another windows live account (it shouldn't be).  I want to make a new windows live account linked to my gmail account, and so far I am unable to do so. 

    Any help would be appreciated.



    Sunday, September 02, 2012 1:59 AM

All replies

  • I too am having this same problem.  I used to use matthewcrabbe@hotmail as my msn, and decided I want to use my matthewcrabbe@gmail address, however I get this same error.  Is there a way that it can be reset?
    Friday, September 07, 2012 1:41 AM
  • Hi,

        I have the same issue.  It is really frustrating.  I thought to close my account and never use it anymore....  I only want to change an e-mail...  It is a basic feature...


    Steve Gadoury

    Sunday, October 21, 2012 10:04 PM
  • Please let us know if you have a win with this. I'm exhausted from trying to set up windows 8 after its taken ownership of my gmail address and wont allow a password reset
    Monday, October 29, 2012 11:17 PM
  • Almost, I don't have the message now, I received an e-mail telling me the change is done, but even 1 week later, I'm unable to connect with my new e-mail address...

    This kind of bug don't motivate me to buy Windows 8, since Microsoft want to introduce SSO feature....


    Steve Gadoury

    Wednesday, October 31, 2012 12:17 PM