locked
Display Issues RRS feed

  • Question

  • When sharing my desktop in Live Meeting, the audience was unable to see the full screen - they saw approximately 1/4 - although I had the powerpoint in presentation mode.  This was the same issue when I attempted to share an Internet Browswer.  I had changed my computer resolution setting to medium.  Thank you,
    Thursday, March 11, 2010 6:46 PM

Answers

  • Hi NWheelock,

    When sharing your desktop or an application, the desktop/application will be shown at the size of the sharing presenter. The only way to resize the shared application/desktop is to change the screen resolution. However, attendees may still have a screen resolution differing from others, so in essence there is no true way to prevent the scroll bars from appearing for all participants.

    Hope this helps.

    Lu Zou

    • Marked as answer by Lu Zou-MSFT Friday, March 19, 2010 10:26 AM
    Tuesday, March 16, 2010 9:07 AM

All replies

  • Hi NWheelock,

    When sharing your desktop or an application, the desktop/application will be shown at the size of the sharing presenter. The only way to resize the shared application/desktop is to change the screen resolution. However, attendees may still have a screen resolution differing from others, so in essence there is no true way to prevent the scroll bars from appearing for all participants.

    Hope this helps.

    Lu Zou

    • Marked as answer by Lu Zou-MSFT Friday, March 19, 2010 10:26 AM
    Tuesday, March 16, 2010 9:07 AM
  • Have an issue where Live Meeting is only showing 1280x720 resolution or a part of my desktop to meeting participants.  Have an external 23 inch monitor connected to a laptop via VGA.  The resolution is set to 1600x900.

    https://technet.microsoft.com/en-ca/library/cc835671.aspx

    To share the Desktop

    1. On the Content pane, click Share.
    2. Point to Share Your Desktop, and then click one of the following options:
      1. All – Click this option to share all activity on the Desktop.
      2. Selected Area – Click this option to share a part of the Desktop. This option shares that Desktop activities that appear in the Sharing Frame dialog box. You can move or resize the Sharing Frame dialog box to share a particular area of the Desktop.

    When selecting ALL desktop is only shows part of the resolution.  When selecting an area it does the same.

    Friday, April 10, 2015 7:39 PM
  • Have done some additional Testing.

    Connecting to a Live Meeting with a participant workstation.  The participant workstation monitor is running 1920x1080 resolution.

    If you goto the live meeting application bar at the top of a presentation.  There is a 'sharing options' button.  Selecting the button and going to the far right tab it shows the resolution of the participants monitors.

    My particpant with a 1920x1080 resolution is shown to have a 1536x864 resolution.

    Although the strange part is the resize button from the presenters sharing option screen is greyed out.

    From the participants view point they can only see about 800x600 of the presenters 1600x900 resolution.

    None of it matches.

    We have reinstalled the client.

    Friday, April 10, 2015 8:02 PM
  • Have conducted some additional testing:

    On the presentation laptop.  Changed the monitor display settings.  In the tests above on the presentation laptop the display was set to mirror the display on the laptop monitor and the external monitor.  Change the presenter laptop's monitor to project mode.  Therefore presenter laptop screen is now black, and there is video feed only to the external monitor.

    This has changed the experience of what the participant sees of the presenters desktop, when selecting to share all desktop.  In this scenario where the presenter laptop is set to project.  The participant is able to view about 60% of the presenters desktop, where they were able to see about 50% prior.  This is using a VGA out cable to a 23 inch external monitor.

    Friday, April 10, 2015 8:25 PM
  • Have tested all the items I can think of.

    On the presenters laptop.  Change to a different 23 inch monitor, and changed to a HDMI connection.  The laptop is still set in projection only mode.  The presenters laptop now is 1920x1080 native resolution.  Also the particpants workstation is using 1920x1080.  The sharing option on the presenters laptop still shows the participant connecting at 1584x864 resolution.

    From the participants view point nothing has changed when swicthing monitors and HDMI cables on the presenters workstation.  The participant the viewer, still sees about 60% of the presenters screen.

    Important Note:

    One important point that has been congruent through all the tests is the live meeting "sharing frame".  If you do not share "ALL" the full desktop.  Instead when hosting a live meeting you share a frame.  The live meeting application presents a grey sharing frame, which is about 60% of the screen.  This is the part of the screen the participant, the viewer can see.  There is no way to increase the sharing frame to be the entire screen.

    Friday, April 10, 2015 8:40 PM
  • Any update from Microsoft?
    Wednesday, April 15, 2015 11:54 PM
  • After deleting the user profile.  Live Meeting was able for about a day of use to show the entire screen at 1920x1080.

    Not sure if a reboot, or if using two different 1920x1080 monitors has made this issue return. Although the issue has returned.

    Searched the user profile folder on Windows 7 for a live meeting folder, and the one found only has log files.  C:\Users\x166617\AppData\Local\Microsoft\LiveMeeting

    Searched the registry for a live meeting folder found one, deleted the entire hive although it did not resolve the issue.  HKEY_CURRENT_USER\Software\Microsoft\Live Meeting

    Rebuilding the profile did adjust the setting to correct this whether this was a file in the user profile.  Or a registry key in the users registry hive.  Would it be possible for Microsoft to please opt in on this?

    Thanks

    Monday, May 4, 2015 7:15 PM
  • Have determined that Live Meeting is only showing the resolution of "The Sharing Frame" in Live Meeting.  It is not showing the resolution of the full desktop monitor.
    Monday, May 4, 2015 7:16 PM
  • Resolved issue again, although not sure it will be a long term fix.

    This is not the first time I conducted these actions although was able to share the entire desktop at 1920x1080 resolution.  The laptop has a VGA and HDMI port. 

    Step 1:

    Was able to resolve issue by using only the HDMI port.  And setting the resolution lower to 1600x900.  And setting the display settings to duplicate the output to both monitors.

    Step 2:

    The using the function key on the dell laptop was able to change the laptop to project to external monitor only.  Then was able to set the display back to 1920x1080.  Then was able to share out the entire desktop.

    Combination issue with using the vga cable, and the order in which the display settings were configured.

    Tuesday, May 5, 2015 5:43 PM