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Not receiving emails at bpos during coexistence? RRS feed

  • Question

  • just setup bpos and running coexistence to figure things out before migrating local exchange server data over.  after setup was able to SEND emails from bpos to local exchange email account but REPLIES back to bpos (and new emails too) were never received at the bpos email account?  Both replies and new messages were received at the local test email address that is coexisting with the bpos test email account.  Is this normal?

    Thanks.

    Doug

    Sunday, February 27, 2011 9:12 PM

Answers

  • Hi Doug,

    The issue at the moment is that no method of forwarding from the on-premise mailbox to Exchange Online has been setup, this is normally part of the process outlined here: http://technet.microsoft.com/en-us/library/cc742562.aspx and is done automatically by the Microsoft Online Services Mail Migration Tool.

    If you do not wish to move you data across I recall that there is an option or simple method just to create the forward; alternatively follow the below process (which is essentially what the Migration tool does):

    1.     Create a new contact on your local Exchange “Username (MSOL)”

    2.     Set the contacts email address to username@domain.microsoftonline.com (the MS address attached to your mailbox in BPOS).

    3.     Set the alternate recipient for the user on the local Exchange to the new contact

    Your mails should now arrive at the Exchange Online mailbox – please note this is not really coexistence as it is designed as we have not followed the best practices as laid out by Microsoft http://technet.microsoft.com/en-us/library/cc742684.aspx.

    I hope this helps,

    Peter.


    Peter Kempton | AIMS Online Services - the IT reseller support specialists for Microsoft Online Services| BPOS-InterConnect | Catch me on Twitter
    Tuesday, March 1, 2011 7:35 AM

All replies

  • Hi Doug,

    How are you sending mails from BPOS in coexistance? Did you add the user you are sending from directly in the admin portal or did you migrate a mailbox to BPOS to test this mail flow? How coexistance works is a forward for your BPOS mailbox is created on your local exchange when you migrate the mailbox's data using the Microsoft Online Services Mail Migration tool. If you have simply added a user to BPOS through the admin portal then the symptoms you describe are a result of this, remove the mailbox and then migrate a test mailbox as described, then your mailflow will work.

    Regards,

    Peter.


    Peter Kempton | AIMS Online Services - the IT reseller support specialists for Microsoft Online Services| BPOS-InterConnect | Catch me on Twitter
    Monday, February 28, 2011 8:44 AM
  • Peter

    As we set this up we have been following the detailed instructions posted on microsoft.  to verify our email flow we used the instructions at this ms link -

    http://www.microsoft.com/online/help/en-us/helphowto/deff0d26-6732-4ad9-89c9-bbd33e2d3419.htm

    To verify your e-mail traffic flow

    1. In the Microsoft Online Services Administration Center , verify that you have entered a valid e-mail address for your company’s technical contact.

      The name and e-mail address of the technical contact are displayed on the Home page of the Microsoft Online Services Administration Center under My Company Properties. This information can be edited on the Subscription page of Microsoft Online Services Customer Portal .

    2. Log on to Microsoft Online Services as User1@contoso.microsoftonline.com.

    3. Send an e-mail message to user2@contoso.com.

    4. From user2's mailbox, verify that the message arrived correctly.

    5. From user2's mailbox, send a reply to the original message.

    6. From user1's Exchange Online mailbox, verify that the message arrived correctly.

    At no point in here did it say to "migrate" User2's mailbox from local to bpos?  We DID create a bpos user (me) mailbox for testing purposes then sent an email from my bpos email account to my local exchange email account (this bpos-generated email was received in my local exchange mailbox, however, the "reply" back was NOT received, nor was any email generated outside of bpos (local exchange, hotmail, gmail, etc) and sent to my bpos email address.

    Are you saying that for this to work we need to go ahead and migrate our mailbox info from the local exchange server to the bpos server even before we have tested the email flow?

    I shoudl clarify that we are "coexisting" only long enough to test the email flow is working properly.  Our endgame is to migrate EVERYONE to the bpos as soon as we know it is working properly.

    Monday, February 28, 2011 11:36 PM
  • Hi Doug,

    The issue at the moment is that no method of forwarding from the on-premise mailbox to Exchange Online has been setup, this is normally part of the process outlined here: http://technet.microsoft.com/en-us/library/cc742562.aspx and is done automatically by the Microsoft Online Services Mail Migration Tool.

    If you do not wish to move you data across I recall that there is an option or simple method just to create the forward; alternatively follow the below process (which is essentially what the Migration tool does):

    1.     Create a new contact on your local Exchange “Username (MSOL)”

    2.     Set the contacts email address to username@domain.microsoftonline.com (the MS address attached to your mailbox in BPOS).

    3.     Set the alternate recipient for the user on the local Exchange to the new contact

    Your mails should now arrive at the Exchange Online mailbox – please note this is not really coexistence as it is designed as we have not followed the best practices as laid out by Microsoft http://technet.microsoft.com/en-us/library/cc742684.aspx.

    I hope this helps,

    Peter.


    Peter Kempton | AIMS Online Services - the IT reseller support specialists for Microsoft Online Services| BPOS-InterConnect | Catch me on Twitter
    Tuesday, March 1, 2011 7:35 AM