none
Exchange online not showing correct user details after assigning license

    Question

  • Hi

    We have exchange online (O365) hybrid environment and it actually working fine, however, we have had a few issues recently where new users with the E3 /E5 license assigned but mailbox won't show up in exchange online.

    Just today we create another user details shows up okay in Azure Ad and O365 admin portal, however, the exchange online is showing user details as (User_51932-371653434@tennant.onmicrosoft.com) instead of user firstname.surname@ourcompany.com can someone advise what is coursing this? I have deleted the user account and remove it from the cloud recycle bin but when I recreate it and assign license this details appear in the exchange online instead of the user correct details.

    Thursday, May 23, 2019 2:52 PM

All replies

  • Are you seeing in any directory synchronization errors in the Office 365 Admin Center main page under AAD Connect Status?

    Did you remove the account from the dumpster before synchronizing?

    Remove-MSOLUser -UserPrincipalName joe@clownpenis.fart -RemoveFromRecycleBin


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Thursday, May 23, 2019 7:34 PM
    Moderator
  • Hi Mchaelo5,

    I'm just writing to check how's everything going? If you have any questions or needed further help on this issue, please feel free to post back. If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well.

    Thanks for your understanding.


    Best Regards,
    Niko Cheng


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, May 29, 2019 8:36 AM
    Moderator