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DPM 2016 UR4 Agent Upgrade fails with error code 0x80070643 RRS feed

  • Question

  • My DPM server is running Windows Server 2016.  I just upgraded it from DPM 2016 UR2 to UR4.  Through the DPM console I then successfully upgraded the DPM agents on 35 out of 36 protected servers.  On the last server, running Windows Server 2016, I get the errror:  "The agent operation failed because an error occurred while running the installation program on servername.... (ID 313 Details: Fatal error during installation (0x80070643))"

    I've tried running the agent upgrade manually/locally on the server and I get the same error.  The account I am using to run the upgrade is a domain admin and it is in the local administrators group.

    This is part of the MSDPMAgentPatchInstall.log showing the errors as well:

    MSI (s) (14:14) [10:27:02:685]: Product: Microsoft System Center 2016  DPM Protection Agent - Update 'Microsoft System Center 2016  DPM Protection Agent Update - KB4043316' could not be installed. Error code 1603. Additional information is available in the log file C:\Windows\\Temp\MSDPMAgentPatchInstall.LOG.
    MSI (s) (14:14) [10:27:02:685]: Windows Installer installed an update. Product Name: Microsoft System Center 2016  DPM Protection Agent. Product Version: 5.0.342.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Update Name: Microsoft System Center 2016  DPM Protection Agent Update - KB4043316. Installation success or error status: 1603.
    MSI (s) (14:14) [10:27:02:685]: Note: 1: 1729 
    MSI (s) (14:14) [10:27:02:685]: Note: 1: 2205 2:  3: Error 
    MSI (s) (14:14) [10:27:02:685]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1729 
    MSI (s) (14:14) [10:27:02:685]: Note: 1: 2205 2:  3: Error 
    MSI (s) (14:14) [10:27:02:685]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 
    MSI (s) (14:14) [10:27:02:685]: Product: Microsoft System Center 2016  DPM Protection Agent -- Configuration failed.
    MSI (s) (14:14) [10:27:02:685]: Windows Installer reconfigured the product. Product Name: Microsoft System Center 2016  DPM Protection Agent. Product Version: 5.0.342.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1603.
    MSI (s) (14:14) [10:27:02:685]: Attempting to delete file C:\Windows\Installer\66ed17fb.msp
    MSI (s) (14:14) [10:27:02:701]: Deferring clean up of packages/files, if any exist
    MSI (s) (14:14) [10:27:02:701]: Attempting to delete file C:\Windows\Installer\66ed17fb.msp
    MSI (s) (14:14) [10:27:02:701]: Unable to delete the file outside of the engine. LastError = 2
    MSI (s) (14:14) [10:27:02:701]: MainEngineThread is returning 1603

    Why is this occurring and how do I fix it?


    Tuesday, January 9, 2018 5:42 PM

Answers

  • house keeping - closing old post.

    It's probably best to un-install the old DPM agent, then install the DPM 2016 agent manually.

    Install the agent manually

    Regards
    Mike Jacquet


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Friday, January 10, 2020 9:52 PM
    Moderator