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Objects Hidden from GAL still showing when starting a new conversation. RRS feed

  • Question

  • There are existing users that were converted into shared mailbox and had their licenses removed and are Hidden from address list. for more than 1 month now. 

    when I open teams. Start conversation, and search for any of the users they still show up as suggested as if they are active but they are not. 

    how to remove them from the suggested auto complete for teams. 

    Wednesday, April 4, 2018 6:46 PM

All replies

  • Hi,

    Did you use exchange online?

    For your situation, we suggest you delete cache files of teams then test again.

    you could refer to the following ways:
    1.  Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
    2.  Go to File Explorer, and type in %appdata%\Microsoft\teams.
    3.  Once in the directory, you’ll see a few of the following folders:
    a.  From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.
    *  %appdata%\Microsoft\teams\application cache\cache
    b.  From within ‘Blob_storage’, delete any files that are located in here if any.
    *   %appdata%\Microsoft\teams\blob_storage
    c.  From within ‘Cache’, delete all files.
    *   %appdata%\Microsoft\teams\Cache
    d.  From within ‘databases’, delete all files.
    *   %appdata%\Microsoft\teams\databases
    e.  From within ‘GPUCache’, delete all files.
    *   %appdata%\Microsoft\teams\GPUcache
    f.  From within ‘IndexedDB’, delete the .db file.
    *   %appdata%\Microsoft\teams\IndexedDB
    g.  From within ‘Local Storage’, delete all files.
    *   %appdata%\Microsoft\teams\Local Storage
    h.  Lastly, from within ‘tmp’, delete any file.
    *   %appdata%\Microsoft\teams\tmp
    Once finally done clearing, you can now restart Teams from your local desktop and all cache will be cleared from the desktop app.


    Best Regards,
    Alice Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, April 5, 2018 7:27 AM
    Moderator
  • Iam actually utilizing both Teams web app and teams application. 

    Thanks for the insight I will try doing this on the computer for the cache. meanwhile do you have any suggestions to remove those " suggested" deleted users online? 

    Thursday, April 5, 2018 9:38 PM
  • meanwhile do you have any suggestions to remove those " suggested" deleted users online? 

    Have you tried to delete the user profile ?

    Can you give us more information about "remove suggested deleted users online"?


    Best Regards,
    Alice Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, April 11, 2018 3:18 AM
    Moderator