Chinese characters replaced by question mark when replying to an email in online mode only


  • We have recently migrated from Exchange 2003 to Exchange 2010 and since this time we have had a weird issue where chinese characters in the displayname for an emailadres get replaced by question marks. I've tried to research the problem but I've not been able to find an exact match to the problem we are experiencing:

    • When replying in OWA it works fine, characters stay in place in sent items and on the email the recipient gets
    • When replying in OLK 2007 / 2010 cached mode it works fine, no missing characters
    • When replying in OLK 2007 / 2010 Online mode it starts to go wrong, the chinese characters in the displayname are replaced by question marks
    • Receiving email is no problem, in the inbox the displayname is always correct

    Chinese characters in the body of the email seem to stay put (but we dont speak chinese, so the body tends to be in english). If you save the recipient as a contact, outlook also displays the question marks in the displayname on the contactsheet, but also only when in online mode. In cached mode the contact sheet displayname shows the correct characters.

    I can use a properly formatted contact to send email and the displayname will stay correct, both in online and cached mode. However, copy/pasting the email + displayname will not work. Judging from the items in the sent mail folder, we have started to experience this since we migrated, older emails are shown with the correct formatting. Sadly I cant confirm this because the Ex2k3 server has been removed already.

    I have however tried this in another (unrelated) Ex2k10 environment with OLK2010 and the same thing happens there, so it doesnt seem to be unique to our site.

    It's not a huge problem since email is going out and being received, but I'd prefer to solve it because it doesnt look very professional towards our supplier. Anyone got an idea how we can resolve this?



    Mittwoch, 13. Juni 2012 11:42

Alle Antworten

  • Hi 
       1. Do you try access email by owa ?
       2. You have done exchange migration. Can you modify display name and test it again. (chinese characters->english name->same chinese characters)?

    Terence Yu

    TechNet Community Support

    Donnerstag, 14. Juni 2012 08:32
  • The recipient with the chinese characters in his displayname is an external recipient for us. I've been able to recreate and test this by using a test hotmail (and gmail) account where I just put in some (random) chinese characters as displayname. The behaviour in that case is exactly the same as I stated.

    If I send email to an external recipient with chinese characters in his displayname from OWA that works fine, as well as when I use outlook (2007 and 2010) in cached mode. It's just online mode outlook that doesnt seem to work. Like stated before I can reproduce this in two seperate (and unrelated) exchange 2010 environments.

    Donnerstag, 14. Juni 2012 08:42
  • Have you ever got a solution for this?

    We are experiencing similar issues when importing e-mail. - All your Enterprise Vault / Exchange / PST Migration Tools

    Montag, 25. März 2013 14:36
  • FYI - We had a case with Microsoft, and they basically told us that this is a Problem in Outlook/MAPI, and they do not intend to fix it... :(

    Michel - All your Enterprise Vault / Exchange / PST Migration Tools

    Dienstag, 18. Juni 2013 17:35