none
Outlook 2013 APPCRASH mso.dll RRS feed

  • Frage

  • I opened my outlook 2013 today and it keeps crashing within 15 seconds of opening with the below message. I have windows 7 and use Gmail and Live.com for my mail on outlook.

    HEre is the crash report:


    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    OUTLOOK.EXE
      Application Version:    15.0.4659.1000
      Application Timestamp:    5417e940
      Fault Module Name:    mso.dll
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    5423bb35
      Exception Code:    c0000005
      Exception Offset:    010edfe1
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      LCID:    1033
      skulcid:    1033

    Freitag, 14. November 2014 18:18

Antworten

  • Hi,

    Based on the log you provided, please do as following:

    Browse to C:\Program Files (x86)\Common Files\Microsoft Shared\Office15, find the file "mso.dll", rename it to "mso.old". Then go to Control Panel -> Programs and Features, find Office and repair it.

    It should generate a new mso.dll and check if the problem persists.

    If the problem persists, please run Outlook in Safe Mode to test:

    Press Win + R, type "outlook.exe /safe" in the blank box, press Enter.

    If there is no issue in Safe Mode, please disable the suspicious add-ins to verify which one caused the problem.

    Moreover, we can create a new Outlook Profile to setup the account to check the result:

    1. Exit Outlook.

    2. In Control Panel, click or double-click Mail.

    The easiest way to locate Mail is to open Control Panel in Windows, and then in the Search box at the top of window, type Mail.

    3. Click Show Profiles.

    4. Click Add.

    5. Type a name for the profile, and then click OK.

    You don't need to delete the old profile, the new profile is a method to test if the old one has been corrupted.

    Regards,

    Melon Chen
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.
    Montag, 17. November 2014 03:32

Alle Antworten

  • Hi,

    Based on the log you provided, please do as following:

    Browse to C:\Program Files (x86)\Common Files\Microsoft Shared\Office15, find the file "mso.dll", rename it to "mso.old". Then go to Control Panel -> Programs and Features, find Office and repair it.

    It should generate a new mso.dll and check if the problem persists.

    If the problem persists, please run Outlook in Safe Mode to test:

    Press Win + R, type "outlook.exe /safe" in the blank box, press Enter.

    If there is no issue in Safe Mode, please disable the suspicious add-ins to verify which one caused the problem.

    Moreover, we can create a new Outlook Profile to setup the account to check the result:

    1. Exit Outlook.

    2. In Control Panel, click or double-click Mail.

    The easiest way to locate Mail is to open Control Panel in Windows, and then in the Search box at the top of window, type Mail.

    3. Click Show Profiles.

    4. Click Add.

    5. Type a name for the profile, and then click OK.

    You don't need to delete the old profile, the new profile is a method to test if the old one has been corrupted.

    Regards,

    Melon Chen
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.
    Montag, 17. November 2014 03:32
  • If you have an iCloud calendar, that is the issue: http://community.spiceworks.com/topic/640628-outlook-crashing-on-all-computers-at-one-location?page=1

    Montag, 17. November 2014 09:44
  • Hello needhelpasap,

    Seen this?
    http://support2.microsoft.com/kb/2987489


    Best regards George

    Montag, 17. November 2014 15:50