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Outlook not working - gdiplus.msp RRS feed

  • Question

  • It seemed like the profile was corrupt so I deleted it and it loaded in again from the Server (SBS 2003) The work station is XP SP3.

    Outlook wants to reinstall but stops and asks for a CD and says gdiplus.msp needs to be selected and loaded.  I have put in the file that i have found on the web but it needs a special one.  I can not seem to remove outlook or reinstall.  Even as admin.  always asks for the same thing.  Any ideas?
    Thanks
    Monday, May 16, 2011 11:34 AM

Answers

  • Hi,

    This article below describe the issue that is fixed in the hotfix package.

    For more information on this issue, including potential causes, workarounds, and resolutions, see:

    http://support.microsoft.com/kb/970227

    A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

    If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

    Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

     Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
    Sincerely
    Harry

    • Marked as answer by Harry Yuan Friday, May 20, 2011 9:17 AM
    Wednesday, May 18, 2011 6:05 AM