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Lync account status "Presence Unknown" RRS feed

  • Question

  • Office 2010, Lync 2010 client, Lync Server 2013, outlook cached mode

    One user which had transfered from our company of other country is facing signin issue in Lync.

    Windows account is same. Lync Account has been created newly in our country

    and located the account in our Lync server.

    Status of Lync has issue, "Presence Unknown" and get the AD information(Display Name, Company Name, location)

    which he stayed after sign in. Heard that already removed the Lync accunt which the user used once.

    Any solution?





    • Edited by tanale Tuesday, October 27, 2015 8:02 AM
    Tuesday, October 27, 2015 5:06 AM

Answers

All replies

  • Hi tanale,

     

    Have you tried to login using another computer ? Same experience ?

    To better understand the issue, I would like to collect some more information.

    Where is his AD account Recreate in your DC ? Or still use the old one which is homed on the server in other country ?

     

    Best regards,

    Eric


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, October 28, 2015 3:10 AM
    Moderator
  • Hi tanele,

    I’m writing to follow up on this thread. Do you have any updates on this issue? Please post back at your convenience.

     

    Best regards,

    Eric


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Sunday, November 8, 2015 8:49 AM
    Moderator
  • That's pending because of user's situation.

    Monday, November 9, 2015 2:16 AM
  • Resetting Lync account was solved, thanks

    • Marked as answer by tanale Thursday, November 19, 2015 7:20 AM
    Thursday, November 19, 2015 7:20 AM