Answered by:
Deleted files keep coming back Exchange 2013

Question
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Hello,
I've a problem with a mailbox user, the deleted files keep coming back in the recycle Bin ( Outlook & Owa).
could u please advise with an issue
Best regards
- Moved by Jason Johnston [MSFT]Microsoft employee Tuesday, January 23, 2018 4:28 PM Moving to correct forum. Please post to on-topic forums.
- Moved by Edward van BiljonMVP, Owner Monday, January 29, 2018 7:09 PM Moved to correct Forum
Answers
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Hi,
Agree with Ed and THE Grim.
One thing to confirm with you:
If the problematic user deleted the emails from inbox to deleted items folder or from deleted items folder to the recoverable items folder (dumpster) ?
Since issue occurs only occurs in one user, if none of the above methods works, we could move this user's mailbox to another DB and then check if issue persists.
Regards,
Manu Meng
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- Marked as answer by slimhss Wednesday, January 24, 2018 10:08 AM
All replies
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Look at all the clients the user is using and make sure that none of them are having sync problems.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
Celebrating 20 years of providing Exchange peer support! -
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Hi,
Agree with Ed and THE Grim.
One thing to confirm with you:
If the problematic user deleted the emails from inbox to deleted items folder or from deleted items folder to the recoverable items folder (dumpster) ?
Since issue occurs only occurs in one user, if none of the above methods works, we could move this user's mailbox to another DB and then check if issue persists.
Regards,
Manu Meng
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.
- Marked as answer by slimhss Wednesday, January 24, 2018 10:08 AM
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