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Office 2019 Standard Install Error - Windows 10 S Mode RRS feed

  • Question

  • As the title states, I can't get Office 2019 Standard to install because the installer insists I am trying to install it on a version of Windows that is in S mode. It is not in S mode. Screenshot of the error:

    BOOTSTRAPPER_PREREQ

    Here is my system about screenshot:

    MSInfo32:

    Control Panel:

    I have re-imaged the machine several times because of this and tried several different Office 2019 versions. I get this error using the ODT and out of the box XML config files.The laptop is definitely not in S mode. I'm just kind of stumped. Has anyone seen this or know how to get around it?


    Sunday, May 3, 2020 1:20 AM

All replies

  • Hi Jordan,

    I can't reproduce your issue.

    If you confirm that the device is not in S mode still has this problem, I suggest you open a paid support ticket with Microsoft Support to help review problem and help you test remotely.

    Paid Support Information:

    Contact us

    You can refer to this similar post below, MD5Hash encountered almost the same situation as you:

    "Windows 10 in S mode doesn't support this version of Office" using ODT setup of PerpetualVL2019 with config.xml

    Best regards

    Itch Sun


     Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

                   

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.                

    Monday, May 4, 2020 6:47 AM
  • Hi

    I am checking to see how things are going there on this issue.

    If there's anything you'd like to know, don't hesitate to ask.

    Best regards

    Itch Sun


     Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

                   

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.                

    Thursday, May 14, 2020 6:23 AM
  • Hi,

    This thread has been around for a long time. Please remember to mark the replies as answers if they helped. Your action would be helpful to other users who encounter the same issue and read this thread.

    Thank you for understanding! If you have any questions, or updates, please feel free to let me know.

    Best Regards,

    Itch Sun


     Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

                   

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.                

    Monday, May 18, 2020 9:43 AM
  • Hey Jordan. I think you and I have the exact same problem. You're using the VLPerpetual version right? That's what I'm stuck on too. The setup.exe works for installing O365 files but not the Office 2019 perpetual licensed versions. Here's my thread from february.

    https://social.technet.microsoft.com/Forums/office/en-US/4dafddb3-cb48-47eb-b332-32f679af21ec/quotwindows-10-in-s-mode-doesnt-support-this-version-of-officequot-using-odt-setup-of?forum=Office2016setupdeploy#bda9ff02-c4c8-4e33-b449-7740a7f11125

    I happened to be testing this again today since there was a new ODT version that came out last month. Same problem as with the April and preceding ODT's.

    As I pointed out in my original post here, I think this is the problem:

    "This is 2019 Perpetual, which is still on 1808 anyway, 1902 isn't even an option for anyone (source)."

    So the setup.exe expects you to be using at least 1902. Which is fine for Office 365. But as my (source) link shows, Perpetual is stuck on 1808. So it seems like this is a bug with Office because it's looking for something that can't possibly exist yet.

    • Edited by MD5Hash Wednesday, July 22, 2020 8:33 PM adding more detail
    Wednesday, July 22, 2020 8:30 PM