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Error: Failed to install product: C:\MSOCache\All Users\{20140000-0011-0000-0000-0000000FF1CE}-C\ProPlusWW.msi ErrorCode: 1603(0x643)

    Question

  • Hi,

    I am trying to install Office Pro 2010 but it is failing.  Previously this computer had Office 2007 and then Office 2010 Beta. The install appears to be virtually complete based on the progress bar but then it jumps back to half way.  If I open up the log the error message is, "Error: Failed to install product: C:\MSOCache\All Users\{20140000-0011-0000-0000-0000000FF1CE}-C\ProPlusWW.msi ErrorCode: 1603(0x643). Here's the rest of the log around the message appears below.

    To try overcome the problem, here's what I have tried:

    • Changed the permissions on HKLM\Software\Microsoft\Office and verified I have Full Control over the entire key.
    • Deleted HKLM\Software\Microsoft\Office
    • Run the Office 2010 Uninstall utility identified here: http://support.microsoft.com/kb/290301
    • Changed the install to only Word & Outlook
    • Reboot multiple times including immediately before installation.

    Any help would be most appreciated.

    Thanks,

    Mark

     

    Catalyst Package Install...
     Package: ProPlusWW
     File: C:\MSOCache\All Users\{20140000-0011-0000-0000-0000000FF1CE}-C\ProPlusWW.msi
     Command Line: ADDLOCAL=PPTPresentationTemplates,ThemesAdditionalFiles,NonC2R_PPTNonBootFiles,OfficeAppSupport,DocumentImagingUtils,OutlookDVAct3Files,ACCESSNonBootMiscFullFiles,DeveloperWizards,ProductFiles_B2TR,XDOCSEditorFiles,XDOCSNonBootFiles,ExcelAddinFiles,Excel_PIA,OutlookSearchShellReg,OfficeMSProof6,Publisher_PIA,AccessWizards,AceRepl,OneNoteToIEAddin,NonC2R_OneNoteNonBootFiles,SmartTag_PIA,PubCoreClipArtFiles,OutlookOms,CAGCat10Clips,VSTO,WORDBibliographyFiles,MSTagPluginIMContactFiles,PPTSoundFiles,OutlookDefaults,WebDriveFiles,Office10Fix1,GrooveFiles,dummy_MSCOMCTL_PIA,DCubeHidden,OISFiles,InternationalSupportFiles_JPN,OneNoteToOLAddin,ProofingParent,SetupExeArpEntry,OUTLOOKFiles,Gimme_OnDemandData,LISTFiles,SyncFramework,NonC2R_ProductFiles,WORDSharedFiles,CAGFiles,CAGOffice10,TextConverters,Excel_WISPFiles,PubFontsBalanceSys,Outlook_PIA,OfficeIntlRDC,OfficeOLESupport,OfficeCoreRDC,VSTOCLR35,AceFiles,SetupExeAddRegistry,OutlookDVExtensionsFiles,WebDiscussFiles,SetupXmlFiles,TCDRegistration,MSTagPluginNamesFiles,SetLanguageFiles,OutlookDVCsvWinFiles,GRAPHFiles,Ace_PIA,OneNoteMobileSyncDesktop,CAGCategoryFiles,WISPFiles,WORDDocumentTemplates,CAGCat10,AceOdbc,OutlookSocialConnector,OutlookDVPabFiles,MsoInstalledPackagesScoped,OutlookMAPIEMS2,OutlookMAPILDAP2,QueryFiles,MsoCommonShellHandler,OfficePostBoot,InternationalSupportFiles_ArialUni,OutlookImportExportFiles,OutlookDVOrg97Files,VisioPreviewerFiles,PubCoreFontFilesSys,WhiteRabbitHidden,AlwaysInstalled,TCWorks7Files,PowerPoint_PIA,dummy_Office_PIA,OutlookMessaging,THEMESFiles,MSTagPluginsFiles,OutlookMAPI2,OutlookMAPICONTAB2,PubPaperDirect,WORDBordersFiles,RhdInspector,PubWizards,NonC2R_OneNoteFiles,LOBiFiles,WORDNonBootFiles,OneNoteQuickNote,OneNotePIA,OneNoteNonBootFiles,GraphicsFiltersFile,OutlookAddIn_SPS,EXCELNonBootFiles,ACCESSNonBootFiles,OutlookDVCsvDosFiles,SetupControllerFiles,OSpp,XDocsProgrammabilityFiles,ExcelConverter12Files,ExcelAddInEuroToolFiles,PubWizardsTier2,AccessBDCFiles,XDocs_PIA,MSTagPluginBiblioDataFiles,OneNoteFiles,MetricConverter,CARegistryFeature,WordConverter12Files,WxpFiles,EXCELFiles,Word_PIA,OutlookSearchPHAndPluginReg,ACCESSFiles,IMNFiles,MSSOAP3,PubPrimary,ProductFiles,OSpp_Core,Word_WISPFiles,VisioPreviewerFileAssocFiles,VBAFiles,Graph_PIA,Access_PIA,TranslationCore,OSetupController,ClviewFiles,ThemesTypicalFiles,PubNonBootFiles,PubCoreWizardFiles,PubWizardsTier3,OArt_DocTheme,Forms_PIA,OneNoteHandwritingFonts,OUTLOOKNonBootFiles,PPTFiles,PPTNonBootFiles,VSCommonPIAHidden,LOBiMain,WORDFiles,OfficeDigitalSFiles,OutlookMAPIPST2,ProductNonBootFiles,PubComPrinting,OutlookDVDbaseFiles,ACCESSSharepointISAM,ACCESSMiscFullFiles,OutlookVBScript,WISPHidden,MSTagPluginBiblioFiles,MSTagPluginDateFiles,XDOCSFiles,CAGOffice10Clips,PubComPrintingEnRGBCMYK,OrgChartFiles REMOVE=IDCRLFiles,VSTAIDEFiles,ACCESSDEFiles ARPENTRY_NOMODIFY="#0" ARPENTRY_MODIFYPATH="""C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\setup.exe"" /modify PROPLUS /dll OSETUP.DLL" INSTALLLOCATION="C:\Program Files\Microsoft Office" SLD_OEMPIDKEY="0" ARPENTRY_NOELEVATEONMODIFY="#0" COMPANYNAME="IntelliTechture" ARPENTRY_SKUCOMPONENTS="[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Publisher.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Excel.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Office.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Proofing.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Groove.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\OneNote.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Outlook.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\InfoPath.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Access.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Word.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\PowerPoint.en-us\setup.xml[~]C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\PROPLUS\setup.xml[~]" ARPENTRY_HELPLINK="" ARPENTRY_DISPLAYICON="C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\OSETUP.DLL,1" ARPENTRY_DISPLAYNAME="Microsoft Office Professional Plus 2010" ACCEPTEDEULA="1" ARPENTRY_DISPLAYVERSION="14.0.4536.1000" BRANDING_XML="C:\Users\ELISAB~1\AppData\Local\Temp\Setup00001224\BRANDING.XML" SLD_SUPPORTSBYPASS="0" SLD_ACID="128A057A-7E95-4063-B296-C54C5F3D3F3A" SLD_TRIALTYPE="0" WATSONSQM="AUTOREPORT" ARPENTRY_PACKAGEREFS="[~]AccessMUI.en-us[~]InfoPathMUI.en-us[~]ExcelMUI.en-us[~]OfficeMUISet.en-us[~]OfficeMUI.en-us[~]WordMUI.en-us[~]Proofing.en-us[~]Proof.en-us[~]Proof.es-es[~]OutlookMUI.en-us[~]GrooveMUI.en-us[~]ProPlusWW[~]OneNoteMUI.en-us[~]PublisherMUI.en-us[~]AccessMUISet.en-us[~]Proof.fr-fr[~]PowerPointMUI.en-us[~]" SLD_DPID="#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en-US" ARPENTRY_SHELLUITRANSFORMLANGUAGE="en-US" USERNAME="Elisabeth Michaelis" ARPENTRY_CONTACT="" USERINITIALS="EM" ARPENTRY_HELPTELEPHONE="" ARPENTRY_PRODUCTCODES="[~]{20140000-0011-0000-0000-0000000FF1CE}[~]{20140000-002C-0409-0000-0000000FF1CE}[~]{20140000-00BA-0409-0000-0000000FF1CE}[~]{20140000-0044-0409-0000-0000000FF1CE}[~]{20140000-001F-0C0A-0000-0000000FF1CE}[~]{20140000-001B-0409-0000-0000000FF1CE}[~]{20140000-0019-0409-0000-0000000FF1CE}[~]{20140000-0117-0409-0000-0000000FF1CE}[~]{20140000-0015-0409-0000-0000000FF1CE}[~]{20140000-00A1-0409-0000-0000000FF1CE}[~]{20140000-001F-0409-0000-0000000FF1CE}[~]{20140000-001F-040C-0000-0000000FF1CE}[~]{20140000-001A-0409-0000-0000000FF1CE}[~]{20140000-0016-0409-0000-0000000FF1CE}[~]{20140000-0018-0409-0000-0000000FF1CE}[~]{20140000-0115-0409-0000-0000000FF1CE}[~]{20140000-006E-0409-0000-0000000FF1CE}[~]" ARPENTRY_INSTALLLOCATION="C:\Program Files\Microsoft Office" SETUPEXE_DOARPWRITE="1" ACIDS="128A057A-7E95-4063-B296-C54C5F3D3F3A;26ADEC89-EDF3-4ADC-A3FC-C865F1A9F71F" ARPENTRY_SPPSKUID="[~]128A057A-7E95-4063-B296-C54C5F3D3F3A[~]" ARPENTRY_NOREMOVE="#0" SLD_PKU="0" SLD_PID="82503-315-4421523-70990" LICTYPE="ltKMS" ARPENTRY_UNINSTALLSTRING="""C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\setup.exe"" /uninstall PROPLUS /dll OSETUP.DLL" ARPENTRY_NOREPAIR="#1" ARPENTRY_URLUPDATEINFO="" ARPENTRY_URLINFOABOUT="" REMOVEPREVIOUS="" ARPENTRY_CACHELOCATION="C:\MSOCache\All Users" REBOOT=ReallySuppress LAUNCHEDBYSETUPEXE=1 MSIRESTARTMANAGERCONTROL="Disable" SETUPEXEINSTALLUILANGUAGE=1033 SETUPINTLDLLDIRECTORY="C:\Users\ELISAB~1\AppData\Local\Temp\Setup00001224\" ARPSYSTEMCOMPONENT=1 TRANSFORMS="C:\MSOCache\All Users\{20140000-0115-0409-0000-0000000FF1CE}-C\ShellUI.MST" ALLUSERS="1"
    PERF: TickCount=4439000 Name=MsiPackage::Install Description=Calling OMsiInstaller::InstallProduct for package file "C:\MSOCache\All Users\{20140000-0011-0000-0000-0000000FF1CE}-C\ProPlusWW.msi"
    Log level changed from: Standard to: Verbose
    FILESINUSE: One or more (windowless) processes are holding files in use.
    FILESINUSE: No files have been reported in use, yet a reboot is requested from Windows Installer. Reboot will be required.
    FILESINUSE: Scheduling reboot operation: Deleting file C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\TBD210.tmp. Must reboot to complete operation.
    FILESINUSE: One or more (windowless) processes are holding files in use.
    FILESINUSE: No files have been reported in use, yet a reboot is requested from Windows Installer. Reboot will be required.
    FILESINUSE: Scheduling reboot operation: Deleting file C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\TBD2671.tmp. Must reboot to complete operation.
    Log level changed from: Verbose to: Standard
    Error: Failed to install product: C:\MSOCache\All Users\{20140000-0011-0000-0000-0000000FF1CE}-C\ProPlusWW.msi ErrorCode: 1603(0x643). 
    
    Log level changed from: Standard to: Verbose
    Rolling back chain11/01/2010 20:17:01 Rolling back package: ProPlusWWThere appears to be no rollback work to do for package: ProPlusWW path: C:\MSOCache\All Users\{20140000-0011-0000-0000-0000000FF1CE}-C\ProPlusWW.msi
    

     

     

    Tuesday, November 02, 2010 12:43 PM

Answers

  • Hi,

    The Windows error 1603 occurs when the user makes an attempt at installing the Microsoft Windows Installer package. The error message appears when the folder to which the user is attempting to install the said application is encrypted and when the drive containing the directory that the user is attempting to install the application to is used as the substitute drive. This issue also occurs when the SYSTEM account does not have the Full Control permissions for the directory where the Windows Installer package is being installed in. The error message is displayed because the service for the Windows Installer employs the SYSTEM account in the installation of software.

     

    To resolve this error, please first make sure that you install the application to a non-encrypted folder. You can right click C:\Program Files or other folder you want install the software, and choose Properties, click the Advanced button under the General tab, make sure the box is not checked: Encrypt contents to secure data.

                                                       

    Then, also try the steps to check the permission:

    ==================

     

    I suggest we check the related Registry permissions by performing the steps below:

    ----------------------

    1. Click "Start", in the Search box, type regedit" (without quotation marks) and click OK.

    Note: In Windows XP, click "Start", and click "Run". Type "regedit" (without quotation marks) and click OK.

     

    2. Right-click HKEY_LOCAL_MACHINE and choose Permission.

     

    3. Please check if "Administrators" is listed in the "Group and User" name list. If not, please click the "Add" button and type "Administrators" in the open window and click "OK" to add this group.

     

    4. Highlight "Administrators" and check on "Full Control" under "Accept".

    5. Click the "Advanced" button and choose the "Owner" tab.

     

    6. Highlight the current user account in the list and mark the check box before "Replace owner on subcontainers and objects".

    7. Click OK to save changes and wait for Windows XP to transfer the ownership of all the objects on the partition.

     

    Note: if there is the warning information "Error: The Registry Editor could not set security in the key currently selected, or some of its subkeys", it is normal. Please click "OK".

     

    8. Click OK again to save the changes and exit the Properties window.

     

    Then, please repeat the steps above to check permissions for this key:

    HKEY_CLASSES_ROOT

     

    Also check this:

    --------------------------------

    First, start your computer into Safe Mode.

     

    Then, use the following steps to take ownership of the Windows folder to ensure the permission is correct:

     

    1. Open My Computer and open the C drive.

    2. Right-click on the Windows folder and choose Properties.

     

    Note: I am assuming your Windows system is installed on the C:\Windows folder.

     

    3. Choose the "Security" tab and see if "Administrators" is listed in the "Group and User" name list. If not, please click the Add button and type "Administrators" in the open window and click "OK" to add this group.

     

    4. Highlight "Administrators" and check "Full Control" under "Accept".

    5. Click the "Advanced" button and choose the "Owner" tab.

     

    6. Highlight the "Administrators" user group in the list and mark the check box before "Replace owner on subcontainers and objects".

     

    7. Click "OK" to save changes and wait for Windows to transfer ownership of all the objects on the partition.

     

    8. Click OK again to save changes and exit the Properties window.

     

    After this, please try to install the software again.

     

    There is also a similar thread here for your information:

    http://social.technet.microsoft.com/Forums/en/outlook/thread/6e8731f7-1d6e-468f-966e-1351bf4a25a3

     

    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

     

    Best Regards,

     

    Sally Tang

     

    • Marked as answer by Sally Tang Thursday, November 11, 2010 7:43 AM
    Wednesday, November 03, 2010 7:57 AM

All replies

  • Hi,

    The Windows error 1603 occurs when the user makes an attempt at installing the Microsoft Windows Installer package. The error message appears when the folder to which the user is attempting to install the said application is encrypted and when the drive containing the directory that the user is attempting to install the application to is used as the substitute drive. This issue also occurs when the SYSTEM account does not have the Full Control permissions for the directory where the Windows Installer package is being installed in. The error message is displayed because the service for the Windows Installer employs the SYSTEM account in the installation of software.

     

    To resolve this error, please first make sure that you install the application to a non-encrypted folder. You can right click C:\Program Files or other folder you want install the software, and choose Properties, click the Advanced button under the General tab, make sure the box is not checked: Encrypt contents to secure data.

                                                       

    Then, also try the steps to check the permission:

    ==================

     

    I suggest we check the related Registry permissions by performing the steps below:

    ----------------------

    1. Click "Start", in the Search box, type regedit" (without quotation marks) and click OK.

    Note: In Windows XP, click "Start", and click "Run". Type "regedit" (without quotation marks) and click OK.

     

    2. Right-click HKEY_LOCAL_MACHINE and choose Permission.

     

    3. Please check if "Administrators" is listed in the "Group and User" name list. If not, please click the "Add" button and type "Administrators" in the open window and click "OK" to add this group.

     

    4. Highlight "Administrators" and check on "Full Control" under "Accept".

    5. Click the "Advanced" button and choose the "Owner" tab.

     

    6. Highlight the current user account in the list and mark the check box before "Replace owner on subcontainers and objects".

    7. Click OK to save changes and wait for Windows XP to transfer the ownership of all the objects on the partition.

     

    Note: if there is the warning information "Error: The Registry Editor could not set security in the key currently selected, or some of its subkeys", it is normal. Please click "OK".

     

    8. Click OK again to save the changes and exit the Properties window.

     

    Then, please repeat the steps above to check permissions for this key:

    HKEY_CLASSES_ROOT

     

    Also check this:

    --------------------------------

    First, start your computer into Safe Mode.

     

    Then, use the following steps to take ownership of the Windows folder to ensure the permission is correct:

     

    1. Open My Computer and open the C drive.

    2. Right-click on the Windows folder and choose Properties.

     

    Note: I am assuming your Windows system is installed on the C:\Windows folder.

     

    3. Choose the "Security" tab and see if "Administrators" is listed in the "Group and User" name list. If not, please click the Add button and type "Administrators" in the open window and click "OK" to add this group.

     

    4. Highlight "Administrators" and check "Full Control" under "Accept".

    5. Click the "Advanced" button and choose the "Owner" tab.

     

    6. Highlight the "Administrators" user group in the list and mark the check box before "Replace owner on subcontainers and objects".

     

    7. Click "OK" to save changes and wait for Windows to transfer ownership of all the objects on the partition.

     

    8. Click OK again to save changes and exit the Properties window.

     

    After this, please try to install the software again.

     

    There is also a similar thread here for your information:

    http://social.technet.microsoft.com/Forums/en/outlook/thread/6e8731f7-1d6e-468f-966e-1351bf4a25a3

     

    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

     

    Best Regards,

     

    Sally Tang

     

    • Marked as answer by Sally Tang Thursday, November 11, 2010 7:43 AM
    Wednesday, November 03, 2010 7:57 AM
  • I had same problem , dig for 2 days. Then found solution as below

    In Windows Vista and Windows 7
    1. Click Start
      Start button
      , and then type cmd in the Start Search box, and then click OK.
    2. Type cd "%allusersprofile%\Microsoft Help", and then press ENTER,
    3. Type attrib -h rgstrtn.lck, and then press ENTER.
    4. Type del rgstrtn.lck, and then press ENTER.
    5. Type dir /b /od /ad, and then press ENTER.
    6. Type rd /q /s "<folder names>"and then press ENTER.

    :)

    Tuesday, September 18, 2012 7:40 AM
  • hi 

    i have tried this one in cmd

    but i get file not found

    when i gave this command attrib -h rgstrtn.lck

    Thursday, May 09, 2013 1:35 PM