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Windows Updates failing with error code 80072EFD, Server 2008 x64, proxy server on the network

    Question

  •  I am in desperate need of some help. I am running into issues with windows updates on server 2008.
    We have a proxy setup on our instagate gateway device and authentication is needed for web access.
    I am running server 2008 64-bit edition, have clusering service installed on it.
    I am usually getting error message 80072EFD, if I go through the website or control panel.
    I have checked different forums online and have checked time, updated root certificate,
    tried with firewall off. I need to get virtual environment setup on two of the same servers and
    I don't want o proceed without having the systems updated.
    ANy help would be greatly appreciated.
    Thursday, January 29, 2009 8:25 PM

Answers

  • Hello,

     

    From your post, I understand that error code 80072EFD was received when trying to update a Windows Server 2008 x64. You have performed the following
    troubleshooting steps, however, the issue remains:

    1. Clean Boot.
    2. Test with different users.
    3. Disable Windows Firewall.
    4. Check GPO settings.

    If I am off base, feel free to let me know.

    I do appreciated the pre-troubleshooting steps you have performed. Based on my experience, error code 80072EFD usually means that a program running on your computer is preventing Windows Update Services (SVCHOST) from accessing the Internet. Programs that might do this include firewalls, anti-spyware software, web accelerators, Internet security or antivirus programs, and proxy servers.

    To correct the problem, you might need to add the Windows Update website addresses to the blocking program's exceptions or "allow" list or allow Windows
    Update Service to connect to the Internet through port 80 and port 443.

    To add the Windows Update websites to a firewall exceptions list. Windows Firewall ships with this version of Windows and should already include these sites in the exceptions list. If you use a different firewall, refer to the software publisher's help to see how to add these websites to your firewall exceptions list:

     http://*.update.microsoft.com/
     https://*.update.microsoft.com/
     http://download.windowsupdate.com/
     
    More info:

    Windows Update error 80072efd
    http://windowshelp.microsoft.com/Windows/en-US/help/93b6ab71-8b21-4b50-b40e-abb80eba29271033.mspx

    Besides this, please also check the issue with the following steps:


    Step 1: Rename the following folders:
    ==============
    1. c:\Windows\System32\Software Distribution
    2. c:\Windwos\System32\Catroot2


    Step 2: Check related services
    ==============
    1. Open services.msc.
    2. Make sure the following services have been started and configured to Automatic.

    Background Intelligent Transfer Service
    Windows Update
    Cryptographic service


    Step 3: Check the suggestions in the following article:
    ==============

    You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error 0x80072EFD," "Error 0x80072F76," or "Error 0x80072F78" error message when you try to use the Windows Update Web site or the Microsoft Update Web site
    http://support.microsoft.com/kb/836941/en-us


    If the issue remains, please help me collect the following information for the further research:

    1. Does the Windows Server 2008 x64 is a domain member?
    2. Does this issue occur on other XP or Vista clients?
    3. Please help me collect the WindowsUpdate.log under C:\windows
    4. Please help me capture a screenshot of the error message
    ================
    a. Press the Print Screen key on the upper right corner of the keyboard when the error occurs.
    b. Open Paint from Start -> All Programs -> Accessories-> Paint.
    c. Click Paste on the Edit menu in the Paint program.
    d. Save it to Desktop

    Please Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the file and then give me the download address.

    Please take your time trying the above suggestions and let me know the results at your earliest convenience. If anything is unclear or there are any questions
    about the steps, please do not hesitate to let me know. I will be glad to help.

    I am looking forward to your feedback.

     

    Best regards,

    Tom Zhang


    Tom Zhang – MSFT
    Friday, January 30, 2009 7:39 AM
    Moderator

All replies

  • Hello,

     

    From your post, I understand that error code 80072EFD was received when trying to update a Windows Server 2008 x64. You have performed the following
    troubleshooting steps, however, the issue remains:

    1. Clean Boot.
    2. Test with different users.
    3. Disable Windows Firewall.
    4. Check GPO settings.

    If I am off base, feel free to let me know.

    I do appreciated the pre-troubleshooting steps you have performed. Based on my experience, error code 80072EFD usually means that a program running on your computer is preventing Windows Update Services (SVCHOST) from accessing the Internet. Programs that might do this include firewalls, anti-spyware software, web accelerators, Internet security or antivirus programs, and proxy servers.

    To correct the problem, you might need to add the Windows Update website addresses to the blocking program's exceptions or "allow" list or allow Windows
    Update Service to connect to the Internet through port 80 and port 443.

    To add the Windows Update websites to a firewall exceptions list. Windows Firewall ships with this version of Windows and should already include these sites in the exceptions list. If you use a different firewall, refer to the software publisher's help to see how to add these websites to your firewall exceptions list:

     http://*.update.microsoft.com/
     https://*.update.microsoft.com/
     http://download.windowsupdate.com/
     
    More info:

    Windows Update error 80072efd
    http://windowshelp.microsoft.com/Windows/en-US/help/93b6ab71-8b21-4b50-b40e-abb80eba29271033.mspx

    Besides this, please also check the issue with the following steps:


    Step 1: Rename the following folders:
    ==============
    1. c:\Windows\System32\Software Distribution
    2. c:\Windwos\System32\Catroot2


    Step 2: Check related services
    ==============
    1. Open services.msc.
    2. Make sure the following services have been started and configured to Automatic.

    Background Intelligent Transfer Service
    Windows Update
    Cryptographic service


    Step 3: Check the suggestions in the following article:
    ==============

    You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error 0x80072EFD," "Error 0x80072F76," or "Error 0x80072F78" error message when you try to use the Windows Update Web site or the Microsoft Update Web site
    http://support.microsoft.com/kb/836941/en-us


    If the issue remains, please help me collect the following information for the further research:

    1. Does the Windows Server 2008 x64 is a domain member?
    2. Does this issue occur on other XP or Vista clients?
    3. Please help me collect the WindowsUpdate.log under C:\windows
    4. Please help me capture a screenshot of the error message
    ================
    a. Press the Print Screen key on the upper right corner of the keyboard when the error occurs.
    b. Open Paint from Start -> All Programs -> Accessories-> Paint.
    c. Click Paste on the Edit menu in the Paint program.
    d. Save it to Desktop

    Please Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the file and then give me the download address.

    Please take your time trying the above suggestions and let me know the results at your earliest convenience. If anything is unclear or there are any questions
    about the steps, please do not hesitate to let me know. I will be glad to help.

    I am looking forward to your feedback.

     

    Best regards,

    Tom Zhang


    Tom Zhang – MSFT
    Friday, January 30, 2009 7:39 AM
    Moderator
  • hello

    i had the same error but the operating system is windows 8,

    i did everything, but the problem didnt solve

    if anyone can solve my problem that is appreciable

    thank you 

    with regards

    harsha

    Saturday, December 08, 2012 6:10 AM
  • i had the same error but the operating system is windows 8,
    i did everything, but the problem didnt solve
    if anyone can solve my problem that is appreciable

    harsha

    Hi harsha,

    if you have tried this: http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-80072efd

    then for further assistance I suggest you try here:
    http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_update


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Saturday, December 08, 2012 6:30 AM
  • I've struggled with this too and found this answer.  It worked perfectly for me.

    http://www.puryear-it.com/blog/2012/07/27/windows-server-update-fails-with-error-80072efd/

    "One issue which causes Windows Updates to fail with error 80072EFD is if the Windows Server is looking at itself or another Server on the network for the updates.

    To  check this:

    1. Click Start > Run > type “regedit” without the quotes, and accept the UAC prompt to continue
    2. Navigate to HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate
    3. Look at the keys in that folder, if they look something like this:
      “WUServer”=http://srv_name:8530
      “WUStatusServer”=http://srv_name:8530

    If this entries are listed under that folder, backup then delete the WindowsUpdate folder

    1. Right-click on the folder and select “export” to save.
    2. Delete the “WindowsUpdate” key from the registry at HKLM\Software\Policies\Microsoft\Windows.
    3. Restart the Windows Update service. (located in Start > Run > type “services.msc” without quotes)"

    • Proposed as answer by mikey99 Thursday, February 05, 2015 3:37 PM
    Wednesday, January 28, 2015 2:56 PM
  • Thanks mikey - Nice fix - precise, to the point and works.
    Thursday, April 30, 2015 12:21 AM
  • I have been looking for a solution for a month on this issue and have tried many things. This worked great and the issue is now resolved

    Thanks

    Monday, July 20, 2015 6:08 PM
  • Awesome, straight to the point and sorted the exact issue I had.

    Thanks

    Monday, February 08, 2016 1:09 PM
  • Hi, Know it's an old post (like myself) but wanted to add my recent experience just in case it's useful for other Googler's.

    Had same issue with two servers 2012r2.

    just went into change update settings, Clicked OK (did not change any settings), and it fixed issue below.

    Believe it, or not !

    T.

    • Proposed as answer by Varun17 Tuesday, November 28, 2017 2:39 AM
    • Unproposed as answer by Varun17 Tuesday, November 28, 2017 2:45 AM
    Thursday, November 03, 2016 10:13 AM
  • Thanks for this. 3 years later and your fix saved me. Now able to run updates on the server.
    Saturday, January 20, 2018 3:43 AM