Microsoft Excel and Word keeps showing an error message and shutting down


  • Please help!

    Microsoft Office - Home and Student 2013 on a Windows 8 laptop (Acer Aspire V5)

    I keep trying to open Microsoft Excel and if I try and open an existing document or create a new one I get a message "Microsoft Excel has detected a problem". After a moment I then get the message "Microsoft Excel has stopped working - A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". I have tried the usual, shut down and start again, uninstalled and installed office again, been on the control panel in programs and clicked on changes. its been through the Microsoft update 4 times now and it still isn't working.

    Any ideas please.

    Wednesday, August 21, 2013 2:02 PM


All replies

  • Hi

    Did the issue still occur when you close your antivirus software?

    Try opening word or excel in safe mode.

    Click Win+R, type winword /safe or excel /safe.

    Go to file>options>add-ins and select COM add-ins, uncheck the add-ins.  

    If it doesn’t work, we recommend you check the issue in clean-boot,

    For detailed information about clean-boot, refer to the following link:


    Tylor Wang
    TechNet Community Support

    Friday, August 23, 2013 8:32 AM
  • Thank you Tylor. The first suggestion worked perfectly!  
    Sunday, September 01, 2013 9:50 PM
  • Hi Tylor,

    I have been looking for a solution since 3 days and at last I found your topic; thank you very much, my pb is solved!!

    Best regards


    Sunday, January 26, 2014 10:50 AM
  • Tylor,

    You are awesome thanks. My wife has a Lenovo touchscreen, we just installed an Epson printer.

    I don't know how it got installed, but the add-in that was the problem was ABBYY Fine Reader. 


    Saturday, March 22, 2014 10:05 PM
  • SPOT on!  I missed the simplest thing >:0
    Friday, August 29, 2014 3:53 PM