Memory Errors using MS Office 2013 Products RRS feed

  • Question

  • Hello,

    While performing some tests using MS Office 2013 on Desktop Virtual Machines, we receive the following errors when trying to open files directly from the browser.  When accessing via the browser, we are presented with "Open" and "Save" options.  If clicking "Save", we can then open without error.  If clicking "Open", the below errors are generated.

    Based on the below, can someone provide guidance?  Are there known issues using Windows 8 + Office 2013 on Desktop VMs?  Thanks in advance.

    Analysis So Far:

    We have already checked the 3 settings referenced within the following URL.  Do to security policy, we cannot uncheck these settings though.

    MS Excel Errors

    Microsoft Excel
    Microsoft Excel cannot open or save any more documents because there is not enough available memory or disk space.

    • To make more memory available, close workbooks or programs you no longer need.

    • To free disk space, delete files you no longer need from the disk you are saving to.
    P1: 100102
    P2: 15.0.4420.1017
    P3: 5afgP4:

    MS WORD Errors

    Microsoft Word
    Word experienced an error trying to open the file.
    Try these suggestions.
    * Check the file permissions for the document or drive.
    * Make sure there is sufficient free memory and disk space.
    * Open the file with the Text Recovery converter.
    P1: 200494
    P2: 15.0.4420.1017
    P3: 5afgP4: 0x80070002

    Thursday, May 2, 2013 3:35 PM

All replies

  • Hi,

    Based on my research, this error might occur when Excel (or Word) can not locate system's Temporary folder and can be fixed by doing the following:

    • Open Start > Run > regedit
    • Go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders  and modify the key Cache with a valid path (ie: C:\Windows\Temp ).

    BTW, if you are opening these documents from intranet or trusted sites, also check the Internet Options > Security, uncheck the Enable Protected Mode option under Local intranet and Trusted sites if they are checked.

    Max Meng
    TechNet Community Support

    Friday, May 3, 2013 6:08 AM
  • Max,

    Thank you for the follow-up.  The cache value references a valid folder location:  C:\Users\GT15F0155\AppData\Local\Microsoft\Windows\Temporary Internet Files

    I also confirmed that "Protected Mode" is disabled for Intranet and Trusted zones.

    Any other ideas and/or recommendations?  Thanks

    - Brendan

    Friday, May 3, 2013 2:54 PM
  • Without data (Netmon trace, Procmon logs, etc), any suggestions would be based on a ‘best guess’.  That said, some items to consider:

    > What happens if you purge the IE cache and/or the temp folder?

    > Regarding the aforementioned (cache/temp) locations, you may want to verify the following:

         - Ensure permissions to those locations are not too locked down.

         - Check whether those locations are not compressed, marked ‘read-only’, etc.

    > What happens if you try to open the file directly from the IE cache and/or temp folder?  Does that fail in a similar fashion?

    If your issue remains unresolved, may I suggest opening a support case with us, so we can collect the required data and help further with a resolution.

    Regards, JalalB - MSFT

    Wednesday, June 12, 2013 7:53 PM