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Outlook 2010 Sync Issues Folder

    Question

  • I have users who insist they review every log on their PC to look for potential "problems".    So when they found the Sync Issues folder in Outlook this gave them a goldmine of things to complain about.   Is there anyway to prevent Outlook 2010 from logging in this folder?   The option for Troubleshooting Logging is turned off in the Options panel, yet this folder grows every day.  
    Wednesday, December 28, 2011 9:27 PM

Answers

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  • Hello John,

     

    Thank you for your post.

     

    This is a quick note to let you know that we are performing research on this issue.

     

    Thank you for your understanding and support.

     

    Best Regards, 

     

    William Zhou

    Forum Support

    -----------------------------------------------------------------------------------------

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    Thursday, December 29, 2011 6:08 AM
    Moderator
  • Hi,

    Sync Logs are generated when the item is already moved/deleted or Exchange cannot complete the requests. When Outlook gets any of these two return values from Exchange, it generates a log. These logs are just for informative purposes and can be safely ignored. These logs are only generated when Outlook is running in the Cached Exchange Mode. In-order to avoid any such logs you can have Outlook running in the Online Mode.

    If needed you can open a Ticket with Exchange Professional Support and we will take a look at the logs.

    Related Articles:
    Synchronization error folders: http://office.microsoft.com/en-us/outlook-help/synchronization-error-folders-HP001040042.aspx
    Sync Issues folder for Outlook 2010: http://support.microsoft.com/kb/2606009/en-us

    Thank You,


    RKeith - [MSFT]
    Thursday, December 29, 2011 8:49 PM
    Moderator
  • Is there any way to automatically delete them from this folder?

     

    Friday, December 30, 2011 1:12 PM