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Outlook 365 email showing plain text format instead of HTML format from some senders RRS feed

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    Hi All

       The outlook 365 is receiving emails and from few senders . While displaying these emails the preview is not displaying or the formatting is gone and displays as plain text. Seems like the HTML formatting is not working . This is not happening from all senders but only from few senders.

    The plain text received in outlook 365 when viewed in Microsoft exchange server showing correct formatted HTML 

    Can some one help in finding the root cause or any suggestions ?

    Thanks

    Bindu

    Tuesday, March 12, 2019 12:07 PM

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    Hi Bindu,

    Does this issue happen to specific senders?

    Do these messages have an Infobar at the top which indicates that Outlook converted it to Plain Text?

    We can try opening Outlook in safe mode to see if the issue continues. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. This helps eliminate whether the problem lies on any third party add-ins.

    Besides, do you have any anti-virus software running on your PC? In case this issue was related with the virus scanner’s integration with Outlook, we can try temporarily close them to check the results.

    Any updates, please feel free to post back.

    Regards,

    Perry

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    Wednesday, March 13, 2019 2:35 AM
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    Hi Perry , Thanks for your quick reply.   We do not have outlook windows application. The one what we use is MS exchange integration for office 365.  So we can not do the steps you mentioned .

    We dont have anti-virus too. Can you please think or suggest what would be the next step to look into ? 

    Thanks a lot in advance

    Bindu

    • Proposed as answer by Perry-Pan Monday, March 18, 2019 4:09 AM
    Wednesday, March 13, 2019 9:43 AM
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    Hi Bindu,

    What do you mean by "MS exchange integration for office 365"? Web mail? 

    As we mainly focus on issues regarding Outlook desktop client, I'm not familiar with OWA or other tools.

    Regards,

    Perry

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


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    Thursday, March 14, 2019 5:33 AM
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    Hi Perry

      Can you please let me know the forum or group where I can post questions about office 365 web application ?

    Thanks

    Bindu

    Friday, March 15, 2019 8:22 AM
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    Hi Bindu,

    You can post in Exchange forum ;-)

    Regards,

    Perry

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    • Proposed as answer by Perry-Pan Monday, March 18, 2019 4:09 AM
    Friday, March 15, 2019 8:55 AM
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    Thanks Perry. Posted in that link and hoping some would answer

    Thanks

    Bindu

    Monday, March 18, 2019 4:03 AM
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    You are welcome:-)

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


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    Monday, March 18, 2019 4:09 AM
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    Thanks Perry. Posted in that link and hoping some would answer

    Thanks

    Bindu

    Hi Bindu,

    Just check if the information above is helpful to you. If yes, you can mark it as answer to close off this thread.

    Thank you for your understanding and support.

    Regards,

    Perry

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, March 25, 2019 8:48 AM