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Outlook 2013 Crashes when Printing

    Question

  • All of my other Office 2013 applications print just fine, however Outlook crashes every single time i try to print - either to a regular or PDF printer.

    Any help is greatly appreciated - i am very disappointed in the stability of the 2013 products - lots of crashing, in general.

    Thursday, August 08, 2013 4:31 PM

Answers

  • Hi,

    Outlook keep its printing style settings in a file called OutPrnt. We could sollve this issue by renaming the OutPrnt file to .old when Outlook is closed.

    You can find this file:

    drive:\Users\<user>\AppData\Roaming\Microsoft\Outlook

    If it doesn't work, please try to repair your outlook.pst file by scanpst.exe as the following method:

    How to use the Inbox Repair tool to recover email messages in Outlook

    http://support.microsoft.com/kb/287497

    Best regards,

    Karen Hu

    Friday, August 09, 2013 5:56 AM
    Moderator

All replies

  • Hi,

    Outlook keep its printing style settings in a file called OutPrnt. We could sollve this issue by renaming the OutPrnt file to .old when Outlook is closed.

    You can find this file:

    drive:\Users\<user>\AppData\Roaming\Microsoft\Outlook

    If it doesn't work, please try to repair your outlook.pst file by scanpst.exe as the following method:

    How to use the Inbox Repair tool to recover email messages in Outlook

    http://support.microsoft.com/kb/287497

    Best regards,

    Karen Hu

    Friday, August 09, 2013 5:56 AM
    Moderator
  • I have exactly the same thing. It is not the archive as the problem can be recreated on two different workstations. It appears to be due to an external graphic link in the mail (I can print from every other email in my inbox). OutPrnt does not even exist in the folder named above.

    Can send a msg file for you to reproduce if required.

    Tuesday, March 11, 2014 7:15 AM
  • Update:

    It does print in the end. It takes about ~15 minutes to get the print preview up, and a further ~20 minutes to print. Clearly there is no time-out (or it is insufficient) when dealing with external links for images (that are bad links)....

    Tuesday, March 11, 2014 7:50 AM
  • For the issue you experience MARKY9074, this issue is poor coding in Outlook 2010 & 2013.  Software bug related to Outlook's internal "security" interacting with external sources.   

    Typically happens with newsletter, email confirmation for travel - hotel or airline, etc.  

    To confirm that the issue is with OUTLOOK only, but not your computer or OutPrnt file, you can simply do the test as:

    1) Print any other email that does not have embedded external graphic links  - You should be able to print fine.  Hence, the OutPrnt is not the issue

    2) If you save the email in question in HTML and then open the saved HTML email to print, it should print fine, so the CONTENT OF THE EMAIL is also not an issue.

    This issue has been around since Office 2010 SP1.  Software bug that Microsoft is not fixing for whatever reason for last 3 years or so.


    Friday, June 27, 2014 12:03 AM
  • I am also having this issue on several workstations. 

    I have followed the recommendations from this link with no changes and several other links. 

    Here are my findings:

    I can print from all other Office programs as well as other non-MS apps. 

    I have also removed and reinstalled Office, changed default printer, removed ost file, reconfigured Outlook account, I added a known good exchange account, renamed prnt file, and created a new user profile all of which did not change the fact that I am unable to Print emails within Outlook 2013.  Yes-all patches applied.

    Interestingly, if I right click on an Outlook message and select "Quick Print" I can print within Outlook.  If I open the message and try to print, Outlook crashes. 

    • Proposed as answer by Chishti11 Wednesday, August 27, 2014 3:05 PM
    Wednesday, August 13, 2014 10:49 PM
  • We took nearly identical steps, short of removing the printer (as it prints everything else).

    I can verify the Quick Print feature does work while attempting to use the Print Dialog causes the crash.  

    Thursday, August 14, 2014 4:47 AM
  • I am Also experiencing this problem and I have found that removing the printer and then re-installing the printer will temporarily stop the problem. I believe it is a conflict between outlook and the print drivers as outlook tries to render the print and gets in the way of the print driver. I have found no permanent fix though.
    • Proposed as answer by Chishti11 Wednesday, August 27, 2014 3:05 PM
    Tuesday, August 19, 2014 4:46 PM
  •  I played around with the problem for a bit and found that for some odd reason, outlook 2013 does not support all PCL6 drivers.

    if you change the driver to PCL 5 or other, it should work fine

    • Proposed as answer by JLand Tuesday, March 31, 2015 5:53 PM
    Wednesday, August 27, 2014 3:06 PM
  • I just had a user report an issue that sounds a lot like what is happening here. Only happens when printing emails with embedded images/html.
    Wednesday, August 27, 2014 3:21 PM
  • I have solved the problem with 2 out of 4 of my last Outlook 2013 installs.  Our office printer is an HP600 laserjet.

    Open up the printer properties by right clicking your printer (control panel/ devices & printers) go to device settings / installable options.  Change PRINTER STATUS to DISABLE.

    This worked for both (Win 7 Pro) Outlook 2013 freezes.   Hope it helps everyone with this issue.

    Friday, August 29, 2014 4:06 PM
  • hi. was looking for same fix and something turned my eye to the printer settings. had a second printer in devices/printers and faxes and one had no properties fields filled so i deleted it. made sure my external printer was default and low and behold printed from outlook. maybe a fix to someone elses problem too i hope.
    Friday, October 24, 2014 11:25 AM
  • I applied this change and the issue went away!!! 
    Tuesday, March 31, 2015 5:54 PM
  • Outlook 2013 on Win 7 Professional w all latest updates

    Outlook always crashed when i tried to print an email directly out of outlook.

    I did the following with the printer (I have an Samsung C460W):

    Went into Printer properties -> Ports -> configure Port: "disable bidirectional support"

    then went on into Configure Port -> disable "SNMP Status"

    That solved the problem for me - now all is working fine


    Christian Finz

    Thursday, April 16, 2015 8:37 PM
  • Hope my experience helps others. One of my clients called because Outlook froze when pulling up the print options page. In testing I found this was only specific to certain emails though.

    The issue was that there were some picture objects in the email that pointed to dead links. 

    When you try to print an email Outlook tries to load all the picture objects, and since it could not, it froze. 

    I showed the user how to work around the issue by clicking reply on the email, and deleting the picture objects, then clicking print. 

    Worked like a charm.


    Monday, April 20, 2015 2:52 PM
  • I know this thread is old, but I fixed the same issue by repairing office 365 through programs and features (quick fix).
    Tuesday, May 05, 2015 10:18 AM