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Cannot create new outlook profile with office 2016 RRS feed

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    Hello folks,

    Need your suggestion to fix the issue.

    Exchange Server 2013 CU17

    I have a user who wants to use outlook 2016 but i cannot configure his outlook profile after profile creation outlook prompts for the credentials and doesn't connect to the user mailbox.

    When i use outlook 2013 it works perfectly without any issue.

    Appreciate your suggestions and advice.

    Regards,

    Arif

    Tuesday, June 23, 2020 5:15 AM

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    Hi Lucas,

    Finally issue is fixed.

    Backed up the user mailbox and exported the mailbox as .pst file 

    Deleted the usermailbox from the exchange server and recreated new mailbox with same user alias name.

    Imported the .pst file back to the usermailbox.

    Thanks all for their suggestions.


    Monday, July 13, 2020 7:55 AM

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    Hi

    How are your urls defined(autodiscover, oab, etc.) and are you using basic auth or NTLM on IIS for authentication?

    Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, June 23, 2020 12:45 PM
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    Hi Edward,

    Thanks for the reply !

    Internal and External URL's are same name, IIS Authentication is anonymous.

    We have two exchange servers and internal load balancer as well.

    I have created test account and configured the outlook profile with office 2016.

    But i am failing to configure it for few users, Do you think is it AD profile issue or Exchange Mailbox issue ?

    Regards,

    Arif

    Wednesday, June 24, 2020 5:03 AM
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    Do you have MAPI over HTTP enabled at all?

    What error are you getting? Does it say the account cannot be found or does it simply prompt you continuously for the password? 

    Have you tried basic auth on IIS?

    Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, June 24, 2020 7:56 AM
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    Hi Mohammed,

    When the Outlook profile cannot be configured, is there a specific error message?

    Please follow the steps below and see if the issue is resolved:

    1. Are you using these few users who cannot create Outlook profiles to try to log in on OWA? If not, please try it.

    2. Please check if the autodiscover service is working as follows:

    1) You could enter the URL of autodiscover into IE browser to see if it will respond to "600 Invalid Request"

    2) You could use ExRCA for testing, it can help you ensure that the Exchange server connection is set up correctly. If problems are encountered, it can provide detailed error information

    About ExRCA:ExRCA.

    3. Please migrate the user to another database and try to configure Outlook profile again.

    4. Try repair the mailbox by running:

    New-MailboxRepairRequest -Mailbox "<mailbox_name>" -CorruptionType ProvisionedFolder,SearchFolder,AggregateCounts,Folderview
    For more information you could refer to:New-MailboxRepairRequest.

    Regards,

    Lucas Liu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, June 24, 2020 8:49 AM
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    Hi Edward,

    NOTE: Same user if configured with outlook 2013 it works fine but when configuring with outlook 2016 it prompts for credentials 

    1. Where i can check this setting?

    Do you have MAPI over HTTP enabled at all?

    2. It continuously prompts for the password

    3. No i have not tried the basic auth as other users outlook 2016 profiles are getting created

    Regards,

    Arif


    Wednesday, June 24, 2020 12:49 PM
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    Hi there

    Okay so only 1 user? Then no need to check mapi over http. does the user profile work on another machine?

    Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, June 24, 2020 12:51 PM
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    Hi Lucas,

    NOTE: Same user if configured with outlook 2013 it works fine but when configuring with outlook 2016 it prompts for credentials 

    1.When the Outlook profile cannot be configured, is there a specific error message?

    It continuously prompt for credentials 

    2. Are you using these few users who cannot create Outlook profiles to try to log in on OWA? If not, please try it.

    OWA and Mobile phone its logging in and working perfectly

    3. You could use ExRCA for testing, it can help you ensure that the Exchange server connection is set up correctly. If problems are encountered, it can provide detailed error information

    Its fine

    4. You could use ExRCA for testing, it can help you ensure that the Exchange server connection is set up correctly. If problems are encountered, it can provide detailed error information

    tired this step but no luck

    New-MailboxRepairRequest -Mailbox "<mailbox_name>" -CorruptionType ProvisionedFolder,SearchFolder,AggregateCounts,Folderview

     Will try this command .


    Wednesday, June 24, 2020 1:03 PM
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    Hi there,

    No it doesn't work on other machines as well.

    I tried upgrading the office 2013 to 2016 and again it prompts for credentials.

    I am not able to find where is the problem

    Regards,

    Arif


    Thursday, June 25, 2020 5:04 AM
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    Hi there

    Have you tried to repair the mailbox?

    Look below, it is for exchange 2010 but outlook 2016, maybe the registry change works for you if it is only 1 user having this problem:

    https://social.technet.microsoft.com/Forums/en-US/76bcbc41-afb2-4789-9064-c1d18e1a122e/outlook-2016exchange-2010-keeps-prompting-for-credentials?forum=outlook

    Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, June 25, 2020 5:38 AM
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    Hi Again,

    Repair of mailbox didn't helped, I tried the registry change also but no luck

    Do you think its Active Directory user attribute problem ?

    Regards,

    Arif


    Thursday, June 25, 2020 8:32 AM
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    Hi Mohammed,

    Just to confirm, Can you check if the UPN and email address is same or different for the problematic user and also check the same for the test account which is working fine. Also, you can compare the AD account and Exchange mailbox properties of the test account and the problematic user. 

    Thanks,
    Ashok M My blog
    ________________________________________________________________
    Please mark the reply as an answer if you find it is helpful :-)
    ________________________________________________________________


    • Edited by Ashokm_14 Thursday, June 25, 2020 11:58 AM format
    Thursday, June 25, 2020 11:57 AM
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    Hi Ashok,

    UPN is same and Exchange mailbox properties also same.

    Regards,

    Arif

    Thursday, June 25, 2020 1:03 PM
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    Hi Mohammed,

    Can you post the screenshot of the outlook connection status when you are getting the prompt? On the system tray -> ctrl+right click on outlook icon -> connection status

    Thanks,
    Ashok M My blog
    ________________________________________________________________
    Please mark the reply as an answer if you find it is helpful :-)
    ________________________________________________________________

    Thursday, June 25, 2020 2:18 PM
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    Hi Mohammed,

    According to the issue description, it's more likely an AD account related issue.

    Are there any common characteristics of these problematic accounts? For example, are they in the same OU?

    Meantime, you could check event logs, for example application, security and system event logs to see if there is any issue account related error.

    Regards,

    Lucas Liu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, June 29, 2020 11:40 AM
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    Hi,

    Even i was doubting on AD account for this issue, Sure i will check and let you know.

    Thanks,

    Arif

    Wednesday, July 1, 2020 9:26 AM
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    Hi Mohammed,

    Is there any result of checking the AD account of the user who has issue?

    If you have any questions or needed further help on this issue, please feel free to post back. If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier.

    Regards,

    Lucas Liu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, July 3, 2020 7:37 AM
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    Hi Lucas,

    I couldn't find any supporting information, Can you advise further steps for troubleshooting.

    Regards,

    Arif

    Saturday, July 4, 2020 3:21 PM
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    Hi,

    Even i was doubting on AD account for this issue, Sure i will check and let you know.

    Thanks,

    Arif

    Have you compare the test account and the problematic user accounts? Any clue?

    Does the user has any shared mailbox configured with automapping?

    Can you do Test Email Auto Configuration test for the user? To do this, Ctrl+ right-click on the outlook icon in the system tray and check the log tab when it prompts for credentials.

    Thanks,
    Ashok M My blog
    ________________________________________________________________
    Please mark the reply as an answer if you find it is helpful :-)
    ________________________________________________________________

    Saturday, July 4, 2020 5:13 PM
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    Hi Mohammed,

    Considering that only a few users have this problem, you could try to export the mailboxes of these users, then create new mailboxes for these users, and finally import the exported data into the users' existing mailboxes.

    After completing the above operations, please try to configure Outlook profile again.

    For more information you could refer to:Procedures for mailbox imports from .pst files in Exchange Server and Procedures for mailbox exports to .pst files in Exchange Server。

    Regards,

    Lucas Liu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, July 7, 2020 10:02 AM
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    Hi Mohammed,

    I am writing here to confirm with you how thing going now? If the above suggestion helps, please be free to mark it as an answer for helping more people.

    Thanks for your understanding.

    Regards,

    Lucas Liu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, July 10, 2020 9:49 AM
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    Hi Lucas,

    Finally issue is fixed.

    Backed up the user mailbox and exported the mailbox as .pst file 

    Deleted the usermailbox from the exchange server and recreated new mailbox with same user alias name.

    Imported the .pst file back to the usermailbox.

    Thanks all for their suggestions.


    Monday, July 13, 2020 7:55 AM
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    Hi Mohammed,

    I am very happy to hear that your issue has been solved.

    You could share your solution and mark them or the helpful reply as answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

    Thanks for your understanding.

    Regards,

    Lucas Liu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, July 13, 2020 9:49 AM