OWA encountered web browsing error


  • Hello- We have a hosted OWA service that generally works wonderfully. Users this year are experiencing errors, especially when they try to reply or attempt to make a new email message. (Error details below). I first thought it was a single user, so I uninstalled/reinstalled S/MIME, checked java, disabled script debugging, removed her signature and used the basic theme...the problem continued where the message "Outlook Web Access has encountered a web browsing error" would intermittently appear when clicking on the To or Reply buttons. Clicking close on the message will make the error go away and no functionality is lost/just an annoyance.
    We then found that most users on two different hardware platforms, all using Internet Explorer 8 on Vista have the same exact issue intermittently. Firefox doesn't seem to have this issue. The problem occurs whether they are on or offsite. I'd appreciate any possibly solutions (or known bug notifications).

    Client Information
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Tablet PC 2.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618; .NET CLR 1.1.4322; InfoPath.2; MS-RTC LM 8; DV Staff)
    CPU Class: x86
    Platform: Win32
    System Language: en-us
    User Language: en-us
    CookieEnabled: true
    Mime Types: 
    Exception Details
    Date: Tue Oct 6 09:09:35 CDT 2009
    Message: 'parentElement' is null or not an object
    Line: 1
    Call Stack
    function anonymous()
    return (parentElement.offsetWidth - 31)
    Dump Event
     recordset = null
     type = error
     fromElement = null
     toElement = null
     altLeft = false
     keyCode = 0
     repeat = false
     reason = 0
     data = 
     behaviorCookie = 0
     source = null
     contentOverflow = false
     behaviorPart = 0
     url = 
     dataTransfer = null
     ctrlKey = false
     shiftLeft = false
     dataFld = 
     returnValue = undefined
     qualifier = 
     wheelDelta = 0
     bookmarks = null
     button = 0
     srcFilter = null
     nextPage = 
     cancelBubble = false
     x = 0
     y = 0
     srcElement = null
     screenX = 606
     screenY = 0
     srcUrn = 
     origin = 
     boundElements = [object]
     clientX = 352
     clientY = -189
     propertyName = 
     shiftKey = false
     ctrlLeft = false
     offsetX = 0
     offsetY = 0
     altKey = false
     errorMessage = 'parentElement' is null or not an object
     errorUrl =
     errorLine = 1
     errorCharacter = 1
     errorCode = 0

    Friday, December 11, 2009 8:59 PM


All replies

  • What service pack / rollup are you on?
    Active Directory, 4th Edition -
    Saturday, December 12, 2009 7:42 PM
  • Hi,

    This seems to be the known issue. You can try to install the below hotfix to fix this issue:

    Or you can go into Options tab in OWA - clicked on the E-mail security S/MIME update, then check this issue.


    • Marked as answer by Allen Song Friday, December 18, 2009 8:47 AM
    Tuesday, December 15, 2009 6:24 AM
  • Hi All,

    Just downloading and installing the S/MMIE Update does not help.

    I had the same problem. Then i went to Option --> Email Security --> Downloaded the security and installed but again i was facing the problem.

    Then after searching a lot, i got a answer from below link

    Check This for details

    Disabling the DivX Plus Web Player HTML5 <video>"  addon helped me resolve my problem.

    Thank you.

    Thanks & Regards,
    Manjunath C Bhat,

    Thursday, November 08, 2012 6:05 AM
  • Thanks Mr. Manjunath C Bhat for helping me.

    "Disabling the DivX Plus Web Player HTML5 <video>"  addon

    also helped me resolve my problem.

    Thanks again.

    • Proposed as answer by M. Shoaib Khan Thursday, January 31, 2013 4:18 AM
    Thursday, January 31, 2013 4:18 AM
  • Why don't you guys post the fix step-by-step and not just point everyone to a paid website?


    Monday, July 29, 2013 2:29 PM