none
Event 1000, Application error, Outlook.exe, version 15.0.4128.1022 crashes all the time

    Question

  •                                                    15.0.4128.1022
    502b9a43
    KERNELBASE.dll
    6.1.7601.17932
    50327672
    80000003
    00013219
    2178
    01cdb79f5bf10fd6
    C:\Program
    Files\Microsoft Office 15\Root\Office15\OUTLOOK.EXE
    C:\Windows\syswow64\KERNELBASE.dll
    9ae04138-2392-11e2-836c-0025b3d25202
    Wednesday, October 31, 2012 8:11 PM

Answers

All replies

  • There could be various reasons why this is happening. The most common ones:

    1. Add-ins or security programs conflicts - disable AVG/Firewall, run Outlook with the command-line "Outlook.exe /safe" to check if it still crashs.

    2. Corrupted email profile - Create a new Outlook profile to test.

    3. Damaged Office programs file - Repair and reinstall Office 2013.

    Let me know the result and feel free to post back. Thanks.

    Tony Chen
    TechNet Community Support
    A new Office has arrived, try it now.
    A beautiful Start. It begins here. Windows 8 and Windows RT.
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Friday, November 02, 2012 7:54 AM
    Moderator
  • Hello,

    I have the same Problem - no one of the three solutions helps. Msconfig, safe restart without any not Microsoft services wwas no help too?

    Donwgrade to Outlook 2020?

    Thanks and regards

    Manfred Bauer

    BADI GmbH

    Tuesday, June 25, 2013 5:36 PM
  • Same issue.

    Regardless of which office application is running, it will crash and create an event with error code 1000.

    I was able to open outlook in safe mode.

    I'm currently trying a repair and will update with my results.

    Faulting application name: WINWORD.EXE, version: 15.0.4569.1504, time stamp: 0x52c5eccd
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x003cda1c
    Faulting process id: 0x1268
    Faulting application start time: 0x01cf769c3fa73b88
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
    Faulting module path: unknown
    Report Id: 8318bbf8-e28f-11e3-97c3-0023ae97e03f

    Friday, May 23, 2014 3:44 PM
  • Repaired and rebooted, no success. However as soon as I rebooted I opened event viewer and the snap-on kept crashing. I finally just waited and let it load before navigating and it worked. Noticed that mmc is showing the same 1000 error. Going to do some more searching. Sounds like something beyond office =/
    Friday, May 23, 2014 4:15 PM