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Send As, Send on Behalf and Full Access for Exchange server 2010/2013 RRS feed

  • General discussion

  • [This FAQ contains 2 parts]

    1. Testing and watching the behavior of Send As, Send On Behalf and Full Access permission.
    2. Common issue and Troubleshooting on the three permission.

    [Testing and Watching]

    Based on following blog, I decide to test on my lab:

    Full Mailbox Access Rights + Send On Behalf = Send As ?

    http://blogs.technet.com/b/ehlro/archive/2012/04/06/full-mailbox-access-rights-send-on-behalf-send-as.aspx

    Description on my lab and test:

    1. Exchange 2010 + Outlook 2010
    2. Exchange 2013 + Outlook 2013
    3. Senders: A01, A02, … , A07, A08
    4. Recipient: A09
    5. A01 grand permission to other senders.
    6. Two methods:

      a. Use A0x’s credential configure A01’s profile, then send From both A01 and A0x via Outlook. Watching result in A09’s Inbox and Sent Items which has message copy left.

      b. Use A0x’s credential configure A0x’s profile, then send From both A01 and A0x via Outlook. Watching result in A09’s Inbox and Sent Items which has message copy left.

    Result as following forms:

    1. Exchange 2010 + Outlook 2010 / Exchange 2013 + Outlook 2013

    Using A0x’s credential configure A01’s mailbox, then send From both A01 and A0x To A09.

    2. Exchange 2010 + Outlook 2010 / Exchange 2013 + Outlook 2013

    Using A0x’s credential configure A0x’s mailbox, then send From both A01 and A0x To A09.


    [Common Issue]

    1. [Issue]

    Exchange 2010 + Outlook 2010. A01 grand A03 Send As permission. However A03 can’t send as A01 to A09 and get NDR:

    You can’t send a message on behalf of this user unless you have permission to do so. Please make sure you’re sending on behalf of the correct sender, or request the necessary permission. If the problem continues, please contact your helpdesk.

    Details as following pic:

    [Troubleshooting]

    1) Based on the NDR, it seems a permission issue. Check Send As permission, however the Send As permission configured correctly. Pic as below:

    2) ince the Send As permission configured correctly, it seems the permission hasn’t been replicated. Try to restart Microsoft Exchange Information Store service. It works.

    Note: The Send As permission isn’t granted until after replication has occurred. Replication times depend on your Exchange and network configuration. To grant the permission immediately, stop and then restart the Microsoft Exchange Information Store service.

    2. [Issue]

    Exchange 2013 + Outlook 2013. A01 grand A03 Send As permission. However A03 can’t send as A01 to A09 and get NDR:

    Your message did not reach some or all of the intended recipients.

    Subject: xxx

    Sent: xx/xx/2014 8:20 AM

    The following recipient(s) cannot be reached: A09

    This message could not be sent. Try sending the message again later, or contact your network administrator. Error is [0x80070005-00000000-00000000].

    Details as below:

    [Troubleshooting]

    1) Also check the Send As permission configuration first.

    2) Then try to use A03 send as A01 to A09 via OWA. If OWA works well, it seems and issue on the Outlook client side.

    3) This behavior may occur if the OAB in Outlook isn’t updated. Try to download OAB manually.

    4) If doesn’t work, please close Outlook and try to delete all the OAB folder on your computer. The path of OAB folder in Win7, Win8 as below:

    \Users\<UserName>\AppData\Local\Microsoft\Outlook\Offline Address Books

    5) Restart Outlook.

    Note: Be aware that you cannot send e-mail messages on behalf of a mailbox if the mailbox is hidden from address list. When sending a message, Exchange requires that e-mail address is resolved in the From field.

    3. [Issue]

    Exchange 2010. A01 grant A0x “Send As” or “Send on Behalf” permission. A0x send as/ send on behalf of A01. The message is only copied to the Sent Items folder in A0x’s mailbox (same as the result of my test). Also cannot configure Exchange 2010 so that the message is copied to the Sent Items folder of both A01 and A0x.

     

    [Troubleshooting]

    This issue occurs because Exchange server 2010 was designed to copy message to the Sent Items folder of the sender only. This issue can be solved by installing Exchange 2010 SP2 UR4. More details in the following KB:

    Messages that are sent by using the "Send As" and "Send on behalf" permissions are copied only to the Sent Items folder of the sender in an Exchange Server 2010 environment

    http://support.microsoft.com/kb/2632409/en-us


    Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.




    • Edited by ForumFAQ Tuesday, September 30, 2014 7:55 AM
    Tuesday, September 30, 2014 7:53 AM

All replies

  • Hi

    Awesome post, thanks.


    Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Friday, October 3, 2014 5:16 PM
  • Nice guide Mavis, I recently explored the same topic. Few things you might want to add is the type of connectivity (Cached vs Online will produce different results) and to expand further on the methods of adding the other mailbox in Outlook (additional mailbox vs additional account defaults to different methods). Check the screenshot:

    And please post this somewhere more visible, like blog/wiki page.

    Saturday, October 4, 2014 8:31 AM