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Outlook 2016 not updating Inbox folder and new Email popup alert not working RRS feed

  • Question

  • We are receiving this issue from number of users that the new email is not showing up in Inbox folder automatic

    Also the new email notification pop up is not working

    All the affected users have both th symptoms

    Microsoft Outlook for Office 365 MSO (16.0.10827.20118) 32Bit

    Please help

    Tried new Outlook Profile

    Tried New Windows PRofile

    Tried REpair

    Tried reset Views

    Tried SAfe mode

    Monday, August 19, 2019 2:56 PM

All replies

  • Hi,

    Can the inbox be updated normally on the web mail?

    >> Also the new email notification pop up is not working.
    If there are no new emails updated, there will be no new email alerts.

    In this situation, please try to go to Send / Receive tab, and click or tap Work Offline and then click or tap on the button again to turn it back to online then test.

    Besides, it is also suggested to start the Outlook in online mode and see if there is any difference. Go to File > Accounting Settings > Double click the account > Uncheck the "Use Cached Exchange Mode to download email to an Outlook data file".

    If the issue persists, please try to completely uninstall Office and reinstall it.

    Hope this can be helpful.


    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, August 20, 2019 7:22 AM
    Moderator
  • Hi,

    Have you got the issue fixed?

    I'm writing to see if the reply above is helpful to you. If yes, would you mind helping mark the reply as answer? So that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, August 22, 2019 9:29 AM
    Moderator