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Microsoft Office Word 2013 Won't Open

    Question

  • I am trying to open a Word Document. As soon as it starts opening it comes up with an error saying Microsoft Word has stopped working.

    Error details:

    Problem signature:

      Problem Event Name:                        BEX64

      Application Name:                             WINWORD.EXE

      Application Version:                           15.0.4420.1017

      Application Timestamp:                     506742de

      Fault Module Name:                          unknown

      Fault Module Version:                        0.0.0.0

      Fault Module Timestamp:                  00000000

      Exception Offset:                                0000000000007300

      Exception Code:                                  c0000005

      Exception Data:                                   0000000000000008

      OS Version:                                          6.1.7601.2.1.0.18.10

      Locale ID:                                             2057

    Additional information about the problem:

      LCID:                                                     1033

      skulcid:                                                 1033

    This isn't a problem with all word documents but only some have this error message come up.

    Using Server 2008 R2.

    Any ideas?

    Bjorn

    Thursday, May 16, 2013 1:28 PM

Answers

All replies

  • Hi Bjorn,

    This behavior could be caused by either the 3rd-party add-ins/services or the document is corrupted. To find out the root cause, try the following methods:

    1. Disable all the add-ins, try to open the document again. If this behavior won't occur with all add-ins disabled, try enable the add-ins one by one to find out which one might cause the problem.

    2. Check if the following support article applies to your situation: http://support.microsoft.com/kb/2813143

    (Which is caused by certain versions of the third-party DisplayLink User Mode Driver (dlumd32.dll))

    3. Try repair the documents with problem.

    ........

    See

    How to manage add-ins in Office programs
    http://office.microsoft.com/en-us/access-help/view-manage-and-install-add-ins-in-office-programs-HA010354315.aspx

    How to open documents by using the Open and Repair feature
    http://support.microsoft.com/kb/893672

    How to troubleshoot damaged documents
    http://support.microsoft.com/kb/918429

    Max Meng
    TechNet Community Support

    Friday, May 17, 2013 9:20 AM
    Moderator
  • buena tardes, increíble que siga pasando y se encuentren pocas respuestas,

    despues de tantas modificaciones al word, actualizar y desactivar vista previa, complementos..., me haya funcionaro reparar el archivo, algo tenia el archivo en el encabezado con una imagen, lo curioso es que otros tantos computadores de la empresa el archivo abre corretamente

    seguiré sin saber cual es la causa, pero al menos después de tantas horas quedó solucionado

    Wednesday, July 29, 2015 7:47 PM