I am trying to open a Word Document. As soon as it starts opening it comes up with an error saying Microsoft Word has stopped working.
Problem Event Name: BEX64
Application Timestamp: 506742de
Fault Module Name:
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Additional information about the problem:
This isn't a problem with all word documents but only some have this error message come up.
Using Server 2008 R2.
This behavior could be caused by either the 3rd-party add-ins/services or the document is corrupted. To find out the root cause, try the following methods:
1. Disable all the add-ins, try to open the document again. If this behavior won't occur with all add-ins disabled, try enable the add-ins one by one to find out which one might cause the problem.
2. Check if the following support article applies to your situation:
(Which is caused by certain versions of the third-party DisplayLink User Mode Driver (dlumd32.dll))
3. Try repair the documents with problem.
How to manage add-ins in Office programs
How to open documents by using the Open and Repair feature
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