Send/Receive Error in Outlook 2010 when using Outlook Connector with a MSN Premium Email account (Happens every time I do a send/receive)


  • Hi There,

    There is a very annoying bug in Outlook 2010.  Every time I do a send/receive I get a send/receive error message.  I am using Outlook Connector with a MSN Premium email address.

    Here are the details of the error message from the sync issues folder

    10:07:36 Synchronizer Version 14.0.4514

    10:07:36 Synchronizing Mailbox ''

    10:07:37 Error Synchronizing Message

    10:07:37 Error with Send/Receive.

    10:07:37 Folder Collection Sync Key: 0{ab2b8d8a-a904-4c8f-ab40-40cc92367c8e}39

    10:07:37 Message Collection Sync Key: 0{10434ccd-88d1-4c36-8d81-df4968ea6a08}39

    10:07:37 Synchronizing server changes in folder 'Jason's calendar'

    10:07:37 Synchronizing server changes in folder 'Contacts'







    10:07:37 10:07:37:0347

    could someone please explain why I am getting is error.  I am using Outlook 2010 Beta on both a x32 and x64 systems and I get the same error on both while using Outlook Connector and MSN Premium Email account


    Thanks for all your help and hope that you have been having a nice day :):) Jay
    Tuesday, November 24, 2009 11:16 AM

All replies

  • Even I am facing the similar problem shown below. I see my teammates not encountering this issue. I have rtm version of outlook. Any Help is greatly appriciated.

    Task '' reported error (0x80072F05) : 'Unknown Error 0x80072F05'

    Wednesday, June 16, 2010 11:08 AM
  • Me too. Sync error of Reply messages.
    • Proposed as answer by Paul Jones 3 Monday, February 04, 2013 4:29 PM
    • Unproposed as answer by Paul Jones 3 Monday, February 04, 2013 4:29 PM
    Thursday, July 15, 2010 8:03 AM
  • I have the full, released version of Office 2010, same mess...getting wores now too, before I could force send/receive and eventually get my paid hotmail (MSN), but now it just fails and I can send, but nothign else.  Tried reloading Office, reloading the Outlook Connector, 32 or 64 bit, same ____....must be a flaw.
    Tuesday, September 14, 2010 10:16 PM
  • Pretty much same error here.  My att account sends/receives ok.  In the Send/Recieve Progess box I get a couple send/recieves completed for my att and msn account, then the last msn action hangs and I then hit Cancel All.   Wish a MS technie would figure this out and let us know !!!


    Sunday, January 30, 2011 1:19 PM
  • I am using Outlook 2003 and I also get this error with this current version of the connector. So, it is not a 2010 bug, but a connector bug.
    Friday, March 04, 2011 6:38 PM
  • Has noone found a solution to this yet?
    Monday, April 04, 2011 4:24 AM
  • I have had the same send/receive problems with Outlook 2010 on Win7 using Microsoft Exchange (no other POP email acounts at all). I have narrowed down my issue to the "Update for Outlook Social Connection (KB2289116)" that is installed as part of the MS Office/Outlook automatic updates. If I remove this update everything works fine. I have reproduced this issue very consistently by installing and uninstalling this particular update over the last several weeks and uninstalling/not installing this update seems to do the trick for me.

    Wednesday, April 20, 2011 3:25 PM
  • I am attempting to try the suggestion of uninstalling KB2289116 on a Windows 7 Professional x64 system. My "Windows Update -> View update history" dialog reports that "Update for Outlook Social Connector (KB2289116), 32-Bit Edition" was installed. It also reports that "Update for Outlook Social Connector 2010 (KB2441641), 32-Bit Edition" was installed. It is not possible to uninstall an update from the "View update history" dialog. Therefore, I open the "Installed Updates" dialog. In this dialog "Update for Microsoft Outlook Social Connector (KB2441641)" is listed twice.

    It is unfortunate that "Installed Updates" does not have continuity with "View update history." Presumably KB2441641 replaces KB2289116 and has 3 or 4 different names depending on the dialog?

    ramachsv_ms, did you really explicitly uninstall something called "Update for Outlook Social Connection (KB2289116)" or did you have to uninstall an update with a different identifier from the "Installed Updates" dialog?

    Thursday, April 21, 2011 8:08 PM
  • I found that the Send/Receive errors appear to have ceased after I deleted my LinkedIn and Windows Live Messenger accounts from the Social Network Accounts list via the "View -> People Pane -> People Pane -> Account Settings" dialog. I did not uninstall any of the updates from the system including KB2289116 or KB2441641. I have not experimented to see if removing just one of these two accounts would have solved the problem.

    ramachsv_ms, thanks for the suggestion. It would never have occurred to me that the Social Network Accounts could be causing problems with the Hotmail connection.

    It is worth noting that while deleting both the LinkedIn and Messenger accounts I received a dialog indicating that the folders for those account would be deleted. After completion, the folders for both accounts remain under Personal Folders and they both continue to contain all of the records from those accounts. This appears to be another bug for these connectors.

    Test System: Microsoft Outlook 2010 32-bit (14.0.5128.5000), Microsoft Outlook Hotmail Connector 32-bit (14.0.5117.5000), LinkedIn Outlook Connector (version unknown), Windows Live Messenger Outlook Connector (version unknown).

    EDIT: I spoke too soon. I am still seeting the "Error Synchronizing Message" entries in the log, although with what feels like less frequency.
    Friday, April 22, 2011 1:22 AM
  • I have discovered that my send/receive errors only happen on my computer when my cell phone, which uses my hotmail account, is turned on or any other device (such as my Kimdle Fire) is turned on.  I believe that there is an issue with these devices syncing with my hotmail account that may be causing the problem.  When I turn these other devices off, I get no errors on my Outlook Mail account on my computer. 
    Thursday, January 19, 2012 4:23 AM
  • My tests were also performed with an account that was connected to a Windows Phone 7 device that was on during all tests.
    • Edited by User 01 Thursday, January 19, 2012 2:22 PM
    Thursday, January 19, 2012 2:22 PM