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Error 25004 Office Pro Windows8 RRS feed

  • Question

  • Trying to install 2013 Office Pro Plus on a new Win 8 machine, on which a trial version of Office Home comes, but has not been activated.

    I get error 25004 telling me I cannot install this machine

    Do I need to completely uninstall the trail version to install the Pro version?

    Tuesday, July 29, 2014 10:52 PM

Answers

  • Hi,

    Is the complete error information like this “Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous Office 2013 trials being installed. (System error: -1073422308)”?

    If so, you need to uninstall Office 2013 trial version from Control Panel > Programs and Features.

    http://support.microsoft.com/kb/2792178

    Hope it can be helpful.

    Regards,

    Greta Ge
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Wednesday, July 30, 2014 9:00 AM