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How to turn on the missed messages notification in outlook? RRS feed

  • Question

  • My company is using Office2013. And my colleagues have been having issues that they lost some of the messages if they did not reply immediately and the worst thing is they did not get email notifications nor any alerts saying they have missed conversations. I recall that Lync used to send notification to your outlook if you miss a conversation. How can I turn it back on? I have been searching for a long time and with no clues.

    PS I want to save the conversation history so did not want to turn this feature off. And when I say miss conversation, they are completely missed, nothing captured in the CH folder either.

    Any help would be appreciated.


    • Edited by ERINWU Tuesday, July 21, 2015 8:41 PM
    Tuesday, July 21, 2015 8:40 PM

Answers

  • Hi ERINWU,

    How many user affected by this issue ?

    If only some of them have this issue, I still suggest that you can ask the affected users to check the IM conversation (The lost IM) on their mobile client.

    The related article for your reference.

    https://support.office.com/en-us/article/FAQ-for-Lync-2013-for-Windows-Phone-7d0809b4-70f6-40bc-8ca2-66bae842a3b7

    Best regards,

    Eric


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Sunday, July 26, 2015 7:27 AM
    Moderator
  • You cannot get missed IM notifications if no client is online, because you cannot send IM if the user is not online!

    Maybe it will be a better solution to install a Persistenchat server to communicate, because all IM will be stored on the chat room?


    regards Holger Technical Specialist UC

    Thursday, August 6, 2015 6:39 AM

All replies

  • Hi,

    First things first - If you care about conversation history, the right approach will be to implement Lync Archiving for your organization

    For users: Lync can use Outlook to save this information, please make sure you checked the "Save IM conversations in my email Conversation History folder".
    If using EWS, you must confirm Lync can communicate directly with your Exchange server to write this data to Exchange.

    Tuesday, July 21, 2015 9:07 PM
  • On Lync client settings, you get the option to turn "Save call logs in my conversation history folder" or it can be centrally controlled by the Exchange UM. If you have UM deployed, check if the conversation history option is enabled and check the same for the Lync client as well.

     

    http://thamaraw.com

    Wednesday, July 22, 2015 2:25 AM
  • Hi ERINWU,

     

    Please note that conversations on Lync Mobile devices are not synchronized with the user's Microsoft Exchange mailbox.

    Therefore, these conversations don’t appear in the Outlook conversation history folder or on the Conversations tab in Lync 2013.

     

    You may check whether the user logged on a mobile device.

     

    Best regards,

    Eric


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Wednesday, July 22, 2015 2:52 AM
    Moderator
  • Thanks for the reply.

    First, I think we all check the "Save IM conversations in my email Conversation History folder". But the question is that we cannot get emails with missed IM when we log off. Some people ran into the worse case is that even if they are logged in, they missed the messages.(no emails, no history, nothing.)

    All we want is to set up the email notification so we will not miss all the IM received when we are away since they could be important.


    • Edited by ERINWU Wednesday, July 22, 2015 7:19 PM
    Wednesday, July 22, 2015 4:55 PM
  • You can check the "Configuration Information" in Lync 201x desktop client and verify if EWS is functioning properly for both internal and/or external access. Unless you are using Skype for Business 2015 backend (with Exchange 2013 or equivalent Office365) and clients, centralized saving of Conversation History is not available.

    Please share with us if this helps.

    Thanks / rgds,


    TechNet/MSDN Forum Moderator - http://www.leedesmond.com

    Wednesday, July 22, 2015 9:36 PM
    Moderator
  • Hi ERINWU,

    How many user affected by this issue ?

    If only some of them have this issue, I still suggest that you can ask the affected users to check the IM conversation (The lost IM) on their mobile client.

    The related article for your reference.

    https://support.office.com/en-us/article/FAQ-for-Lync-2013-for-Windows-Phone-7d0809b4-70f6-40bc-8ca2-66bae842a3b7

    Best regards,

    Eric


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Sunday, July 26, 2015 7:27 AM
    Moderator
  • Hi ERINWU,

    I’m writing to follow up on this thread. Do you have any updates on this issue? Please post back at your convenience.

     

    Best regards,

    Eric


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, August 6, 2015 6:25 AM
    Moderator
  • You cannot get missed IM notifications if no client is online, because you cannot send IM if the user is not online!

    Maybe it will be a better solution to install a Persistenchat server to communicate, because all IM will be stored on the chat room?


    regards Holger Technical Specialist UC

    Thursday, August 6, 2015 6:39 AM