Our users are not happy with the voice recognition lookup and do not like that after a couple of failures of either voice rec or DTMF the system says "sorry i couldn't help, try again later" and hangs up.
1) is there a way to change that behavior so instead of hanging up the AA transfers to the operator after failures?
2) instead of having someone record a list of office users and their extension, is there a way to have the AA automatically build a list of users and extensions and read that out?
That's a bummer. It would be great if it had a feature (like many AA systems) where you could set it to read out each person in the dial plan and their extension automatically (so we don't have to have someone re-record it manually as staff come
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