Mail Merge in Word - Windows 8 - Not Working


  • Hi 

    I am trying to set up a mail merge, using Microsoft Word, so that I can email statements as attachments. I have no problem setting up a mail merge in Word, but when I try to send the emails and complete the merge I get this:

    "There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel"

    I have already linked my Gmail to a Microsoft account, set this up in the Windows 8 Mail app, and signed into my computer using the Microsoft profile. The Mail app is the Windows 8 default email application.

    So I have done everything and still it doesn't work. I also checked my Gmail settings and enabled IMAP, and I am receiving emails from Gmail into the Mail app and I can send them from it also, so it's definitely synced correctly with Gmail. Still not working.

    I cannot share Office files via email either, get the same message.

    I've googled this and looked at Microsoft support forums and no help, I tried the Registry Editor suggestion but that was a solution for Outlook which I don't have installed, it didn't come with the version of Office that I have.

    Do I need to have a different version of Windows or need to install Outlook for this to work? Is there another email program I can try to download?

    Monday, February 17, 2014 1:33 PM