Mail Merge in Word - Windows 8 - Not Working


  • Hi 

    I am trying to set up a mail merge, using Microsoft Word, so that I can email statements as attachments. I have no problem setting up a mail merge in Word, but when I try to send the emails and complete the merge I get this:

    "There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel"

    I have already linked my Gmail to a Microsoft account, set this up in the Windows 8 Mail app, and signed into my computer using the Microsoft profile. The Mail app is the Windows 8 default email application.

    So I have done everything and still it doesn't work. I also checked my Gmail settings and enabled IMAP, and I am receiving emails from Gmail into the Mail app and I can send them from it also, so it's definitely synced correctly with Gmail. Still not working.

    I cannot share Office files via email either, get the same message.

    I've googled this and looked at Microsoft support forums and no help, I tried the Registry Editor suggestion but that was a solution for Outlook which I don't have installed, it didn't come with the version of Office that I have.

    Do I need to have a different version of Windows or need to install Outlook for this to work? Is there another email program I can try to download?

    Monday, February 17, 2014 1:33 PM


All replies

  • For Word to do a mailmerge to email, your system must have a MAPI-compatible e-mail program (e.g. MS Outlook, Eudora) installed, even if that program is not otherwise being used for emails. See:
    GMail doesn't qualify, though that doesn't mean you can't use a gmail e-mail account.

    Paul Edstein
    [MS MVP - Word]

    Tuesday, February 18, 2014 12:01 AM
  • The link you posted is broken and I am also stuck.   I have Windows 8.1 with Office 2013 (but no outllook).

    I am tying to use mail merge in word to send emails

    I have:

    1. I have seen elsewhere that people have been trying to right click and email a file from file explorer and someone said that desktop apps can't communicate with metro aps, (ie I can't use the windows 8 mail client)

    2. Installed windows live essentials 2012 (for the mail client) which is now configured and send and receives emails.

    3. I have set the default email client to be the above.

    4. I was advised that I would need to set the MAPI settings for "Sending mail - send mail command"
    Windows 7 instructions are here:

    I can;t find the above setting in windows 8.1

    5. I was advise to change the default mail client but the windwos 8 interface will no let me choose the live mail desktop ap. 

    My conclusion is that you can;t do a mail merge from windows 8.1

    This can't be true surely!

    Any help would be much appreciated.


    Thursday, September 10, 2015 8:35 PM
  • URLs change over time. I've updated the post with a current one. The advice that you need a MAPI client installed hasn't changed, though, and you don't get that as part of a Windows 8 installation.

    Paul Edstein
    [MS MVP - Word]

    Thursday, September 10, 2015 10:20 PM