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    I bought a new PC last month with Office 2010 Pro and all was working fine until today.  I am on a business consulting engagement w/a company and tried to set up an Outlook email account to access my new Exchange ID on their corp domain.  Things didn't go well, and now when I try to open Outlook I can't.  I get the following message:

    "Cannot open your default email folders. Outlook cannot start because a dat file to send and receive messages cannot be found. Check your setting in Microsoft Outlook profile. In Microsoft Windows, click the Start button, and then click Control Panel. Click User Accounts, and then click Mail.  Click Show Profiles, select this profile, and then click properties."

    I did all that, ensured that my mail accounts and files were okay (went through "Repair" and all is good), but still can't get in.  I also tried the Office Repair option, but that didn't help either.

    My guess is that during the process of trying to set up an Exchange connection something got hosed.  But there is no exchange email account that I can see. 

    Any thoughts?

     

    Thursday, September 22, 2011 12:21 AM

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    Hi

     

    Thank you for using Microsoft Office for IT Professionals Forums.

     

    Since you have repaired the Office program but the issue persist, you can consider to create a new outlook profile refers to:

     

    To create a new email profile in Outlook 2010, Outlook 2007 and in Outlook 2003, follow these steps:

    1. Click Start > control panel>User Accounts> Mail
    2. In the Mail Setup dialog box, click Show Profiles.
    3. On the General tab, under When starting Microsoft Office Outlook, use this profile, click Prompt for a profile to be used, and then click Add.
    4. In the Profile Name box, type the name that you want to use for the new email profile, and then click OK.
    5. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
    6. Click the appropriate server type for your new email account, and then click Next.
    7. Type your account information in the required boxes, and then click Next.
    8. Click Finish, and then click OK.

     

    If it’s working, You can add previous mail accounts and data files to the new profile.

     

    More detail information from here:

    http://support.microsoft.com/kb/829918

     

    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

     

    Sincerely

    Rex Zhang

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    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    • Marked as answer by Rex Zhang Wednesday, September 28, 2011 11:45 AM
    Friday, September 23, 2011 1:42 AM

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    Hi

     

    Thank you for using Microsoft Office for IT Professionals Forums.

     

    Since you have repaired the Office program but the issue persist, you can consider to create a new outlook profile refers to:

     

    To create a new email profile in Outlook 2010, Outlook 2007 and in Outlook 2003, follow these steps:

    1. Click Start > control panel>User Accounts> Mail
    2. In the Mail Setup dialog box, click Show Profiles.
    3. On the General tab, under When starting Microsoft Office Outlook, use this profile, click Prompt for a profile to be used, and then click Add.
    4. In the Profile Name box, type the name that you want to use for the new email profile, and then click OK.
    5. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
    6. Click the appropriate server type for your new email account, and then click Next.
    7. Type your account information in the required boxes, and then click Next.
    8. Click Finish, and then click OK.

     

    If it’s working, You can add previous mail accounts and data files to the new profile.

     

    More detail information from here:

    http://support.microsoft.com/kb/829918

     

    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

     

    Sincerely

    Rex Zhang

    --------------------------------------------------------------------------------

    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    • Marked as answer by Rex Zhang Wednesday, September 28, 2011 11:45 AM
    Friday, September 23, 2011 1:42 AM
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    ANSWER

    Thanks for your help - it has sorted out my problem with Outlook 2010.

    John Fahey

    • Proposed as answer by John Fahey Wednesday, January 4, 2012 1:06 PM
    • Unproposed as answer by David Wolters Thursday, January 5, 2012 3:58 PM
    Wednesday, January 4, 2012 1:05 PM
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    Dear Rex Zhang,

    I have a same trouble with this error but our email don't use email exchange. I just use internet email account (yahoo mail, gmail...ect..). So How can I fix this error?

    Thanks,

    Ha 

    Monday, November 5, 2012 8:24 AM
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    This seems to be interesting problem that several people have happen to have, but I hate, what seems to be, the top solutions.  They are repair, re-install, and create a new profile.  They seem to solve some type of problem, but with some type of re-setup or reconfigure.  Although I do not claim this will resolve all problems that are related this issue, but I have found the following steps seems to work on most cases:

    Edit email profile in Outlook 2010, Outlook 2007 and in Outlook 2003, follow these steps:

    1. Click Start > control panel>User Accounts> Mail
    2. In the Mail Setup dialog box, click Show Profiles. 
    3. Select your default profile or the profile causing the problem.  Generally there is only one profile.
    4. Click the Properties button.
    5. In the Mail Setup - <Profile Name>, click E-mail Accounts.
    6. Check to make sure you have a default selected under the E-mail and Data Files tab.  Most cases, I have found that the Data Files do not have a default.  I believe this is caused by a new Data File not being created correctly and sets the Default to a non-existing data file.
    7. Click Close, click Close, and then click OK..

    I hope this helps those trying to find a simple answer without repairing, creating a new profile, or re-installing the software.

    Tom

    • Proposed as answer by Jem_pc Friday, November 10, 2017 9:18 AM
    Monday, September 2, 2013 3:56 PM
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    Thank you for this.  I was also not able to open my Outlook and this solved my problem.  I will keep these instructions in case this happens again in the future!
    Monday, November 10, 2014 9:20 PM
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    Thanks Cosmobug - this was exactly the solution to the problem!
    Friday, November 10, 2017 9:19 AM